topic Re: Form Redirect/Thank You on LP in Lead Capture Tools

Form Redirect/Thank You on LP

JWaack — Wed, 31 May 2023 09:35:14 GMT

Hi All,

So, we often use the button > open form-combo, so the form only pops up when you click a button on the page. However, that feature always overrides the selected Thank You-message and/or redirect link, so we always have to add it manually.

Is there a workaround, so the form actually sticks to the defined Thank You-message or redirect?

(We're working with the CLEAN Template, so it might be a template issue?)

Re: Form Redirect/Thank You on LP

TomM2 — Wed, 31 May 2023 13:12:14 GMT

Hey @JWaack when you say you're using the "button > open form" combo, is this a custom module you're using or is this a pop-up form within HubSpot?
If it's a custom module in the HubSpot CMS the thank you message does have to be set on the page level, or it's possible it's set within the custom module's settings. Right now the "thank you message" on the form editor only applies if the form is added via the embed code on an external site.

Re: Form Redirect/Thank You on LP

JWaack — Fri, 02 Jun 2023 07:14:34 GMT

Thanks for the info, that's what I wanted to know. Have a great day, Juliane