topic Re: Adblock is blocking CTAs in Lead Capture Tools

Adblock is blocking CTAs

lcardona — Wed, 03 Jan 2018 12:28:51 GMT

Are there any solution for this problem?

Adblock has included the CTAs of Hubspot in their black list.

Thank you

Re: Adblock is blocking CTAs

edjusten — Wed, 03 Jan 2018 21:32:49 GMT

Hi @lcardona We have identified the issue and are working with the list maintainers to restore HubSpot CTAs. You can find the latest update regarding this issue at https://status.hubspot.com/

Thank you,

Ed Justen

Re: Adblock is blocking CTAs

Redoxgeorge — Thu, 04 Jan 2018 15:40:43 GMT

This is not "solved".

This is still happening on our site.

As you can imagine, this is a really big, really painful, really unacceptable situation.

I don't see anything on the status page showing how this is being resolved.

Re: Adblock is blocking CTAs

lcardona — Thu, 04 Jan 2018 16:00:24 GMT

Hello,

The problem is not solved. CTAs of Hubspot doesn't appear if you have activated an adblocker in this moment.

Please, I ask for transparency and if there are a solution.

Thank you.

Re: Adblock is blocking CTAs

Redoxgeorge — Thu, 04 Jan 2018 16:03:45 GMT

Your link is sending to an Atlassian status page.

https://status.hubspot.com/

For updates.

Re: Adblock is blocking CTAs

edjusten — Thu, 04 Jan 2018 16:54:07 GMT

Hi @Redoxgeorge and @lcardona

I realize this is a critical issue and apologize for the pain this is causing. Rest assured our team is working diligently to ensure CTAs are not blocked for any visitors.

Apologies that the link above did not forward correctly. You can track our actions on this specific incident here:

https://status.hubspot.com/incidents/67mrmp6h4414

There is also a message regarding this in the HubSpot platform at Content > Calls-to-action This message also includes a link to the status page; you can subscribe to updates via email or text from within the message.

In case you are still not able to access the status update, I'll paste here:

Working with the team at uBlock Origin we have been able to whitelist HubSpot CTAs for uBlock Origin users. We encourage users to continue to report the incorrect filtering of HubSpot CTAs by Adblock and Adblock Plus, by following instructions here: https://adblockplus.org/en/getting_started#false-positivesand here: https://help.getadblock.com/support/solutions/articles/6000067137

Please let me know if you have further questions.

Thank you,

Ed Justen

Re: Adblock is blocking CTAs

Redoxgeorge — Mon, 08 Jan 2018 16:49:50 GMT

New week, still no resolution, still obnoxiously marked, "solved".

Re: Adblock is blocking CTAs

edjusten — Mon, 08 Jan 2018 22:10:16 GMT

Hi @Redoxgeorge and @lcardona HubSpot CTAs have been removed from the AdBlock filter list. The CTAs should be showing up again soon. I apologize that this took so long to fix.

Find out more here:

https://status.hubspot.com/incidents/67mrmp6h4414

Thank you,

Ed Justen

Re: Adblock is blocking CTAs

ARoach4 — Thu, 18 Jul 2024 13:34:55 GMT

Hi Ed,

I have rediscovered this issue today and was wondering if there has been any other progress.

The last update I can fidn is from 2018, so any hlep would be appreciated!

Cheers,

Alex Roach

Re: Adblock is blocking CTAs

LKoenders — Thu, 21 Nov 2024 10:47:28 GMT

We are also still running into this issue