topic Forms Multiple Checkboxes in Lead Capture Tools

Forms Multiple Checkboxes

CNonato — Mon, 29 May 2023 16:21:06 GMT

Hi!

I have a situation in a form where I have multiple checkboxes with each of them having one dependency. Is it possible when I select more than one checkbox all the dependencies shows up? Right now when I mark one, it's dependency appears, but when I also mark a second one, nothing changes.

We have the Marketing Hub Professional, if that helps anything.

Thank you so much!

Re: Forms Multiple Checkboxes

TomM2 — Mon, 29 May 2023 17:34:52 GMT

Hey @CNonato I actually just tested on my portal and it seems to be a bit of an oversight, feature wise.

I set a checkbox to have one field to show for "yes" in a checkbox, one field to show for "no" and another to show for "yes" and "no". But it only shows the "yes" and "no" field when I click both, not all 3 fields.

I'd imagine that's designed behaviour and there's no way to show all 3 right now. But wanted to tag in @kvlschaefer to see if you could find any further information?
@CNonato I'd also say it might be a good idea to open this up with HubSpot support, they should bring this up with the product team to see if this is an oversight or if it should be documented somewhere.

Re: Forms Multiple Checkboxes

Jnix284 — Mon, 29 May 2023 20:00:20 GMT

@CNonato one of the ways I've worked around this is to create two separate properties, each with one check box and each with their own dependencies.

I just don't add a title to the second one and have it in two columns, so the user doesn't realize it's two different properties, they're just answering one or both and both dependencies work 🙂