Creation of a form without email

SIon1 — Wed, 24 May 2023 07:58:19 GMT

Dear all,

We have recently created an email sequence with the purpose to enrich data. It works this way: every person that double opt-in to the newsletter is enrolled in the email sequence. In the first email, there is a call to action that redirects to a form on our website that asks for some information but doesn't ask again for the email.

The problem here is that the submissions don't have any contact record associated as we don't ask for the email and therefore Hubspot doesn't match the email with the information from the form.

Is there a way to solve the problem without having to ask for the email?

Re: Creation of a form without email

karstenkoehler — Wed, 24 May 2023 08:03:29 GMT

Hi @SIon1,

If you want HubSpot to reliably to associate the submission with a contact record, then no. You have to have an Email field on the form.

There is a pre-filled forms feature, however a single forwarded email can mean that a submission is incorrectly associated: https://knowledge.hubspot.com/forms/form-fields-pre-populated-with-your-own-or-someone-else-s-inform...

Another option is using query strings but again, a forwarded email or a privacy extension could mean that a form submission is not correctly associated: https://knowledge.hubspot.com/forms/can-i-auto-populate-form-fields-through-a-query-string

For a reliable process without hiccups, you need to ask for the email address.

Best regards!

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Creation of a form without email

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