topic Changing a contact property thats been used in a form in Lead Capture Tools

Changing a contact property thats been used in a form

KatySteptoeMF — Mon, 27 Mar 2023 13:14:54 GMT

Hello Everyone! 🙂

I am trying to edit a contact property that has previously been created and used in a form. During testing, we filled in the form and have therefore added this property to a contact. When trying to edit the contact propety I get the error message "This property can't be changed because it has a value on 1 record and is used in 3 assets."

Is there any way around this? If I delete the entry on the contact and remove it from the forms - will this be enough?

Thanks!

Katy

Re: Changing a contact property thats been used in a form

karstenkoehler — Mon, 27 Mar 2023 13:20:26 GMT

Hi @KatySteptoeMF,

Happy to help here 🙂

@KatySteptoeMF wrote:

Is there any way around this?

Unfortunately no. As long as the property is in use, it can't be removed.

@KatySteptoeMF wrote:

If I delete the entry on the contact and remove it from the forms - will this be enough?

Yes.

If you have follow-up questions, let me know!

Best regards

Re: Changing a contact property thats been used in a form

APrigent — Tue, 28 Mar 2023 07:55:11 GMT

Hello @KatySteptoeMF ,

What are the 2 other assets using the contact property ?

If the property is also used in a workflow or list, this may also prevent you from modifying it, so you will have to remove it from all other assets.

Have a nice day!
Alice

Re: Changing a contact property thats been used in a form

GBarker1 — Wed, 01 May 2024 16:47:57 GMT

Hi! @APrigent and @karstenkoehler I'm having a similar issue. I'm down to the field being used in one asset which happens to be the form I am editing itself. How do I get around this?