topic Re: Chat Conversations from Shopify Inbox to HubSpot in Lead Capture Tools

Chat Conversations from Shopify Inbox to HubSpot

b_quadrat — Fri, 17 Feb 2023 08:47:02 GMT

Hi there,

I'm wondering if there is a way to transfer shopify chat conversations from the inbox channel to HubSpot?
When a user chats with us via the shopify inbox app, a new customer gets created in shopify. This customer then gets transfered to HubSpot via sync betwen Shopify and HubSpot. Unfortunately the conversation does not get synced to HubSpot.

Is there a way to set this up?

Any help is very appreciated.

Kind regards

Björn

Re: Chat Conversations from Shopify Inbox to HubSpot

DianaGomez — Mon, 20 Feb 2023 15:57:12 GMT

Hi @b_quadrat, hope you are doing well!

After doing some more research, I can confirm that at the moment you can only sync customers, orders and products from Shopify to HubSpot, from the marketplace app as per the documentation here.

Or, other trigger options with Zapier, here.

However, none of them show at the moment the ability to transfer chat conversations, should this change in the future we will be happy to provide updates and details.

Hope this helps to clarify,

Diana

Re: Chat Conversations from Shopify Inbox to HubSpot

JessieS — Mon, 08 Jan 2024 17:41:59 GMT

+1 on behalf of a customer for the request to sync Shopify messges to HubSpot team email conversations, as the noreply ones are going under a contact created with a noreply@shopify.com email.

The workaround would be to disassociate the contact from the conversation and create a new contact with the correct email address to separate them out, though this requires manual work. https://knowledge.hubspot.com/conversations/use-the-conversations-inbox#about-and-associated-records:~:text=Contact%3A%20to%20dissociate%20the%20contact%20from%20the%20thread%2C%20click%20the%20X%20next%20to%20the%20contact%27s%20name.%20To%20open%20the%20contact%20record%20in%20another%20browser%20tab%2C%20click%20the%20name%20of%20the%20contact.

Re: Chat Conversations from Shopify Inbox to HubSpot

LWebster4 — Mon, 22 Jan 2024 12:39:04 GMT

Hi @DianaGlz

Thanks for your answer above. Do you know if the tech has been developed to allow this connection?

Re: Chat Conversations from Shopify Inbox to HubSpot

CAckerman — Fri, 30 Aug 2024 17:05:57 GMT

A technical solution is not the problem. That's easy. Shopify probably prefers keeping these messages inside of Shopify so the seller and buyer maintain a direct connection, and millions of issues that involve Shopify don't get published to the wider world.