topic Betreff: Change logo in chatbot in Lead Capture Tools

Change logo in chatbot

STHansen — Mon, 14 Nov 2022 13:57:29 GMT

I want to change the initial logo on my chat option to our new logo:

I have had a conversation with an employee and looked all around the internet, but no where shows how to do this.

I have added logo on the branding tab in the settings, but nothing changes the logo on the chat.

I have put personal profile picture on the chat is I take the chatflow by, so the customer sees my profile picture, but I cant change initial logo.

Anyone who can help?

MiaSrebrnjak — Mon, 14 Nov 2022 14:25:59 GMT

Thank you for reaching out to the Community!

Just to confirm – you'd like to change the logo/image in the chat heading here?

You can change this image if go to Conversations > Chatflows > Edit (on the bot you want to use your logo on) > Display:

I hope this helps!

Cheers
Mia, Community Team

STHansen — Mon, 14 Nov 2022 17:06:48 GMT

Thanks for the reply!

What now? There is no edit button.

[image: image.png]

MiaSrebrnjak — Mon, 14 Nov 2022 19:46:57 GMT

Sure! @STHansen you should see the "Edit" button if you hover over the chatflow with your mouse, like this:

You might have to click somewhere on the page first for the hover-select option to activate.

If this doesn't work as expected, please try accessing the chatflow in a different browser (preferably Google Chrome or Mozilla Firefox). Thank you!

Mia, Community team

STHansen — Mon, 14 Nov 2022 19:56:48 GMT

I found it!

Thanks:)))

MiaSrebrnjak — Mon, 14 Nov 2022 19:58:17 GMT

Awesome, I'm glad it worked! 🙂