topic Re: How to view "unpublished changes" in Forms? in Lead Capture Tools

How to view "unpublished changes" in Forms?

GLittle9 — Fri, 28 Oct 2022 16:52:10 GMT

When I open a Form to edit it, I see that there are unpublished changes.

How do I see what those unpublished changes are?

Re: How to view "unpublished changes" in Forms?

karstenkoehler — Fri, 28 Oct 2022 16:57:20 GMT

You're looking right at them 🙂 This is HubSpot's way of telling you that what you're looking at is not yet reflected on the live form. The latest changes are still in draft mode. You need to publish the form in the top right corner to push those changes live.

For example, let's assume since last publishing the form, you added an additional field. This would be an unpublished change. The live form would still not show this field, until you hit publish again.

Best regards!

Re: How to view "unpublished changes" in Forms?

GLittle9 — Fri, 28 Oct 2022 17:36:08 GMT

(see reply)

Re: How to view "unpublished changes" in Forms?

karstenkoehler — Fri, 28 Oct 2022 17:12:41 GMT

Hi @GLittle9,

You're looking at the unpublished changes. HubSpot shows the latest edit. You could discard them and return to the previous version.

Even if someone else made changes and did not publish them, you're seeing them in the forms editor.

Best regards

Re: How to view "unpublished changes" in Forms?

GLittle9 — Fri, 28 Oct 2022 17:33:28 GMT

Thanks. But if someone else edited the form, how can I see what is unpublished?

Re: How to view "unpublished changes" in Forms?

karstenkoehler — Fri, 28 Oct 2022 17:38:03 GMT

Hi @GLittle9,

Unpublished means that the forms editor is showing you the latest version of the form. However, since those changes are not published (pushed to the live form yet), you're only seeing them in the editor. On your website, it might still be an older version, as the latest changes (the ones that you're seeing in the forms editor) aren't published yet.

In any case, regardless of whether someone else made the latest changes or you: in the forms editor, you're looking at the most recent version of the form. The editor is always up to date and not hiding changes. You simply decide when to push them to live.

Best regards

Re: How to view "unpublished changes" in Forms?

GLittle9 — Fri, 28 Oct 2022 17:44:42 GMT

Thanks, Karsten.

I'm still trying to know what has been changed. If I open a form to edit, and it says there are unpublished changes, how can I know what is different between what I see and what is published? Was a new field added? Was a field replaced using a different property but named the same? Was one of the Options changed?

Unless I know what was being modified, I don't know whether to Delete all the unpublished changes or whether it is safe to publish them all, whatever they are!

Re: How to view "unpublished changes" in Forms?

karstenkoehler — Fri, 28 Oct 2022 17:50:47 GMT

Hi @GLittle9,

Forms don't have a version history in HubSpot (yet?). I would also love to see this.

You can however compare the latest changes in the forms editor to its previous version by clicking Actions > View in the top right corner. A tab will open with a preview of the published form. The published form will still be the 'old' one. By comparing the forms editor to this new tab, you can check which changes were made.

If this is inconclusive, HubSpot support can help with identifying changes.

Best regards!

Re: How to view "unpublished changes" in Forms?

crispyGTM — Fri, 28 Oct 2022 17:49:11 GMT

@GLittle9 I recommend reaching out to HubSpot Support by clicking the ? icon in the top right in your HubSpot account.

Historically, they have been helpful in being able to show the historical changes and who the user was that changed it.

If this helped solve what you're looking for, please mark this as an accepted solution. Happy HubSpotting!

Re: How to view "unpublished changes" in Forms?

GLittle9 — Fri, 28 Oct 2022 17:53:27 GMT

Okay. Not ideal, but might help. I'll have to track down the people who may have changed the form and find out what they changed without publishing.