topic Re: Problem with Non-Hubspot Form Detection in Lead Capture Tools

Problem with Non-Hubspot Form Detection

ACarey — Mon, 26 Sep 2022 22:27:11 GMT

Hello all - we have a sign-up form on our website that we would like to feed into Hubspot to populate our CRM and trigger a free trial email workflow.

Having talked to support and checked all of the troubleshooting items, I can't figure out for sure what we're missing. One thing of note is that the form has a "password" field. I know that you can't make native Hubspot forms with a password field, but does having such a field also prevent Hubspot from importing non-Hubspot form submissions?

The form is on this page - https://www.endtest.io/sign-up.

Re: Problem with Non-Hubspot Form Detection

crispyGTM — Mon, 26 Sep 2022 23:46:22 GMT

@ACarey what is the website built on? wordpress, squarespace, etc

Re: Problem with Non-Hubspot Form Detection

ACarey — Mon, 26 Sep 2022 23:50:20 GMT

Webflow

Re: Problem with Non-Hubspot Form Detection

crispyGTM — Mon, 26 Sep 2022 23:52:04 GMT

Have you integrated the HubSpot forms from the webflow side?

https://university.webflow.com/lesson/hubspot-forms-integration

Re: Problem with Non-Hubspot Form Detection

ACarey — Mon, 26 Sep 2022 23:56:20 GMT

Would you mind clarifying what you mean by "integrated"? I'm pretty sure
Hubspot doesn't allow you to create a Hubspot form with a "password" field,
so I think it has to be a non-Hubspot form. Sorry if I'm not understanding
your question!

Re: Problem with Non-Hubspot Form Detection

crispyGTM — Tue, 27 Sep 2022 00:01:52 GMT

You have to integrate HubSpot from the Webflow side and do the field mapping from there as well.

The password field is not currently a function that is supported.

Re: Problem with Non-Hubspot Form Detection

ACarey — Tue, 27 Sep 2022 00:04:20 GMT

Great, thank you. Will try that and let you know how we fare. Appreciate
your help!

Re: Problem with Non-Hubspot Form Detection

crispyGTM — Tue, 27 Sep 2022 00:07:20 GMT

No problem! Feel free to mark this post as resolved 🚀