topic Re: Restrict duplicate emails on forms in Lead Capture Tools

Restrict duplicate emails on forms

EliteEx — Mon, 15 Aug 2022 13:36:46 GMT

Hi,

we would like it if it were possible to restrict duplicate emails on forms - this is because say should a contact from the same company complete the form under the same email, their details will be overwritten with the new contacts details

if we can have that as an option on forms, that would be great

thank you

Re: Restrict duplicate emails on forms

karstenkoehler — Mon, 15 Aug 2022 13:40:40 GMT

Hi @EliteEx,

Could you elaborate on what exactly you mean? What should happen when someone submits a form with another email address than the one used before?

In the options tab of the form, you can enable an option "Always create new contact..." – this stops the behavior of HubSpot overwriting existing contacts. Instead, a new contact would be created.

Hope this helps!

Re: Restrict duplicate emails on forms

EliteEx — Mon, 15 Aug 2022 13:47:09 GMT

when they attempt to submit an email which has already been submitted they should be told that has already been submitted - and have to submit a different email

Re: Restrict duplicate emails on forms

karstenkoehler — Mon, 15 Aug 2022 14:15:45 GMT

Hi @EliteEx,

I'm not aware of any out-of-the-box functionality for this. The merging of two email address and the creation of multiple records happen after the submission in HubSpot. HubSpot does not do a real-time lookup in the browser, as far as I know. However, to display such a message, this would be required.

Best regards!