Conditional Sending of Email Form Notifications

MirandaWhittle — Fri, 29 Jul 2022 04:34:41 GMT

Hi there,

We use HubSpot forms on our website and I would like to send the form submission notification email to different locations depending on what location the form submitter has selected.

These locations/employees do not have access to HubSpot but still need to receive the form submission notification to action it.

Is this possible?

Re: Conditional Sending of Email Form Notifications

Teun — Fri, 29 Jul 2022 07:07:10 GMT

Hi @MirandaWhittle ,

It is important to know that it will be no longer possible to send form notifications to an email address that is not a HubSpot user. This is what HubSpot describes:

Historically, HubSpot Forms have allowed you to set recipients for form submission notification as any email address, regardless of whether that email address was a user in that HubSpot portal. As of July 12, 2022, in order to receive these notifications, an email address must also be a user in the HubSpot portal the notification is from.

That being said, you can use a workflow where you use an if/then branch based on your location property and send the notification through your workflow:

topic Re: Conditional Sending of Email Form Notifications in Lead Capture Tools

Conditional Sending of Email Form Notifications

Re: Conditional Sending of Email Form Notifications