topic Re: Conversions from chat bot in Lead Capture Tools

Conversions from chat bot

Edyta7510 — Mon, 11 Jul 2022 11:56:43 GMT

Hi All,

I have enabled a bot on our website that pushes visitors to certain pages to download a whitepaper (they do it from a landing page).

For the contacts that converted on the landing page, there is absolutely no bot-related activity registered. I would like to know which contacts converted after interacting with the bot, how can I accomplish this?

Thanks

Re: Conversions from chat bot

kvlschaefer — Tue, 12 Jul 2022 18:50:05 GMT

Hey @Edyta7510,

Thanks for reaching out!

I wanted to invite our community members to this conversation.

Hi @Phil_Vallender, @Jnix284, @danmoyle - Do you have any tips or workarounds on tracking chatbot conversions for @Edyta7510?

Thank you!

Best,

Kristen

Re: Conversions from chat bot

Jnix284 — Tue, 12 Jul 2022 21:53:00 GMT

@Edyta7510 There are a few ways you can do this - either through creating a list, running a workflow or building a report.

Either way, you would use the activity filters for "conversation with bot" to establish your criteria and could combine it with the form conversion.

Have you already tried using these criteria? How do you plan on using the info (do you need a list, report, or some other action via workflow)?

Re: Conversions from chat bot

Edyta7510 — Wed, 20 Jul 2022 15:23:47 GMT

@Jnix284 many thanks for this!!! 😄

I wanted to see what was the impact of my bot on conversions, how many people who engaged with the bot finally converted.