topic Using a Form to Update Company Properties in Lead Capture Tools

Using a Form to Update Company Properties

mirandairby — Thu, 07 Jul 2022 16:37:56 GMT

I have created a form in Hubspot to collect company information with the intent of updating in Hubspot. We ask the user to input their Company ID as the first form field, which we email them as the "onboarding code". It is connected to the Company ID property. However, instead of updating that company, it is always creating a new company. What I am missing?

Re: Using a Form to Update Company Properties

danmoyle — Thu, 07 Jul 2022 20:40:39 GMT

Hi @mirandairby When I look in my form builder, I don't see the HubSpot Object ID as a property - is it a custom property y'all made? That won't de-duplicate, unfortunately. In HubSpot, the Company object is based on the company's domain name (their URL, website) which is then tied to the Contact's email. That's the unique identifier. So I'd ask them to input their Company domain name like so:

You can also turn this setting on to ensure HubSpot is creating and associating companies to the contacts automatically:

Hope that helps!

Re: Using a Form to Update Company Properties

CTA9 — Sat, 09 Jul 2022 21:31:16 GMT

Hi @mirandairby,

Right now there are only 2 unique identifiers for companies in HubSpot,
1. Company Domain
2. Object ID
We need to choose one from the above two.

This is a highly requested feature from HubSpot, let's see when it is available for this kind of scenario.

Thanks

Re: Using a Form to Update Company Properties

mirandairby — Mon, 11 Jul 2022 15:08:58 GMT

Thank you!

Re: Using a Form to Update Company Properties

mirandairby — Mon, 11 Jul 2022 15:09:12 GMT

Thanks!

Re: Using a Form to Update Company Properties

oliwawa — Mon, 10 Jun 2024 09:43:52 GMT

Maybe old thread. But if you have multiple companies with the same company domain name what company will be updated then?