topic Could anyone help me with the form pre-populate field? in Lead Capture Tools

Could anyone help me with the form pre-populate field?

Oussama1 — Wed, 24 Nov 2021 15:39:09 GMT

I didn't understand the pre-populate option and how it overwrites the previous cockie placed on the visitors browser. What does that mean for me?

Let's say, the purpose of my form is to collect leads (just basic information to send a newsletter or a follow-up email).

Thanks!

Re: Could anyone help me with the form pre-populate field?

Herman — Wed, 24 Nov 2021 20:16:19 GMT

Whenever a lead already filled in in the past one of your forms, a HubSpot cookie will be present in his browser (IF it's the same browser + IF he didn't remove his cookies).

With the Hubspot cookie linked to his contact in your CRM, HubSpot can pre-populate the fields in the form (if the cookie is linked to his contact).

Re: Could anyone help me with the form pre-populate field?

karstenkoehler — Thu, 25 Nov 2021 06:02:43 GMT

Hi @Oussama1,

HubSpot can pre-populate fields with known values only when a visitor has previously submitted a HubSpot form using the same device. When a visitor arrives at a HubSpot form, HubSpot checks the visitor's browser for tracking cookies. (This means that the visitor must have accepted HubSpot cookies before. If they haven't then this won't work, the form will not be pre-populated.) If this cookie is associated with a contact, HubSpot will be able to pre-populate fields that have been previously submitted on that device.

(HubSpot will not overwrite a previously placed cookie during the process.)

You can lean more about this functionality here: Understand pre-populated form fields

Hope this helps!