topic Betreff: Recaptcha in Lead Capture Tools

topic Betreff: Recaptcha in Lead Capture Tools https://community.hubspot.com/t5/Lead-Capture-Tools/Recaptcha/m-p/504005#M6541 <P>Hi <a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/199386">@AGarneria</a>,</P> <P> </P> <P>Thank you for reaching out to the Community!</P> <P>I've checked our ticket queue for the past few days and it seems other users aren't experiencing this behavior. Could something on your side be causing this? </P> <UL class="q-box"> <LI class="q-relative"><SPAN>Is your connection unstable </SPAN><SPAN>or has the</SPAN><SPAN> API call limit been reached? </SPAN><SPAN>Try to make sure you are not downloading or streaming while you're testing the form.</SPAN></LI> <LI class="q-relative"><SPAN>I would, like always, also recommend clearing your browser history, cookies and cache and then check if the error persists.</SPAN></LI> </UL> <P> </P> <P><SPAN>Regarding website performance: I wanted to <A href="https://community.hubspot.com/t5/Lead-Capture-Tools/Recaptcha-in-HS-forms-slowing-down-website-speed/m-p/415705" target="_blank" rel="noopener">highlight this Community article</A> where other users share their insights and tips. </SPAN></P> <P><SPAN>I hope this helps! </SPAN></P> <P> </P> <P><SPAN>Cheers<BR />Mia, Community Team</SPAN></P> <P> </P> <P> </P> <P><SPAN> </SPAN></P> <P> </P> Fri, 01 Oct 2021 14:12:22 GMT MiaSrebrnjak 2021-10-01T14:12:22Z Recaptcha https://community.hubspot.com/t5/Lead-Capture-Tools/Recaptcha/m-p/503361#M6535 <P>Hi </P><P> </P><P>Lately, we have been getting recaptcha error on our website.  This pop up automatically appears even if someone is just browsing on the website.<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2021-08-27 at 4.23.08 PM (1).png" style="width: 999px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/51249iA4BE46BF2AD3CB7D/image-size/large?v=v2&px=999" role="button" title="Screenshot 2021-08-27 at 4.23.08 PM (1).png" alt="Screenshot 2021-08-27 at 4.23.08 PM (1).png" /></span></P><P> </P><P>Also, recaptca is having a negative impact on my website performance. It is slowing down my website speed.</P> Thu, 30 Sep 2021 13:21:10 GMT https://community.hubspot.com/t5/Lead-Capture-Tools/Recaptcha/m-p/503361#M6535 AGarneria 2021-09-30T13:21:10Z Betreff: Recaptcha https://community.hubspot.com/t5/Lead-Capture-Tools/Recaptcha/m-p/504005#M6541 <P>Hi <a href="https://community.hubspot.com/t5/user/viewprofilepage/user-id/199386">@AGarneria</a>,</P> <P> </P> <P>Thank you for reaching out to the Community!</P> <P>I've checked our ticket queue for the past few days and it seems other users aren't experiencing this behavior. Could something on your side be causing this? </P> <UL class="q-box"> <LI class="q-relative"><SPAN>Is your connection unstable </SPAN><SPAN>or has the</SPAN><SPAN> API call limit been reached? </SPAN><SPAN>Try to make sure you are not downloading or streaming while you're testing the form.</SPAN></LI> <LI class="q-relative"><SPAN>I would, like always, also recommend clearing your browser history, cookies and cache and then check if the error persists.</SPAN></LI> </UL> <P> </P> <P><SPAN>Regarding website performance: I wanted to <A href="https://community.hubspot.com/t5/Lead-Capture-Tools/Recaptcha-in-HS-forms-slowing-down-website-speed/m-p/415705" target="_blank" rel="noopener">highlight this Community article</A> where other users share their insights and tips. </SPAN></P> <P><SPAN>I hope this helps! </SPAN></P> <P> </P> <P><SPAN>Cheers<BR />Mia, Community Team</SPAN></P> <P> </P> <P> </P> <P><SPAN> </SPAN></P> <P> </P> Fri, 01 Oct 2021 14:12:22 GMT https://community.hubspot.com/t5/Lead-Capture-Tools/Recaptcha/m-p/504005#M6541 MiaSrebrnjak 2021-10-01T14:12:22Z Betreff: Recaptcha https://community.hubspot.com/t5/Lead-Capture-Tools/Recaptcha/m-p/505659#M6550 <P>Hi MiaSrebrnjak</P><P> </P><P>None of them seems to help. We are still facing the same issue.</P> Tue, 05 Oct 2021 14:30:19 GMT https://community.hubspot.com/t5/Lead-Capture-Tools/Recaptcha/m-p/505659#M6550 AGarneria 2021-10-05T14:30:19Z Re: Recaptcha https://community.hubspot.com/t5/Lead-Capture-Tools/Recaptcha/m-p/505679#M6552 <P>This can be caused by temporary connection issues, mainly when the user was not able to communicate with Google. It could also be based on what country your users are in.</P><P> </P><P>Does this popup on other browsers, computers, or wifi networks? Or does it happen for every user no matter what?</P><P> </P><P>It could be also caused by lazy loading, but it's hard to tell without knowing how you have things set up. Lastly, check your hosting service as there might be something missing that's needed. For instance, I've seen weird stuff happen when servers weren't updated to the latest PHP. Let me know if any of those ideas help!</P> Tue, 05 Oct 2021 14:49:50 GMT https://community.hubspot.com/t5/Lead-Capture-Tools/Recaptcha/m-p/505679#M6552 DavidDennison 2021-10-05T14:49:50Z Betreff: Recaptcha https://community.hubspot.com/t5/Lead-Capture-Tools/Recaptcha/m-p/684268#M7874 <P>Just want you to know that I am experiencing this issue and it is a serious issue.</P> Tue, 23 Aug 2022 22:10:04 GMT https://community.hubspot.com/t5/Lead-Capture-Tools/Recaptcha/m-p/684268#M7874 NVincent3 2022-08-23T22:10:04Z Re: Recaptcha https://community.hubspot.com/t5/Lead-Capture-Tools/Recaptcha/m-p/684269#M7875 <P>I too am experiencing this issue. There doesn't seem to be a solid answer to fix this problem. We are still getting spammers in our system. Perhaps other marketing automation systems are better at blocking spammers? I wonder if anyone has done that research.</P><P> </P> Tue, 23 Aug 2022 22:11:08 GMT https://community.hubspot.com/t5/Lead-Capture-Tools/Recaptcha/m-p/684269#M7875 NVincent3 2022-08-23T22:11:08Z