topic Re: No notification after someone submits in Lead Capture Tools

No notification after someone submits

ARaijmakers — Thu, 23 Sep 2021 14:39:24 GMT

Hi! I created a Form for our website. When someone submits I and a colleague of mine should receive an e-mail when this happens. We tried several times, but no e-mail. It looks like everything is filled in correctly. Can someone help me with this problem?

I already contected the supportchat and they can not help me further, they mentioned that everything looks correct and that my e-mail possibly blocks the notifications. Good to know that: another colleague tried to submit with his personal e-mail and his work e-mail was filled in at the back end in Hubspot so he could see the notification if someone would subcribe. For one moment it worked. After changing this into my e-mail it did not. He is using the same e-mailprovider and network.

Ik hope someone can help me!

Re: No notification after someone submits

AdityaBansal — Fri, 24 Sep 2021 13:40:15 GMT

Hi @ARaijmakers,

When you are finished creating a form, you can go in options and select the user who should recieve the notification.

If this doesn't work, you can create a workflow to send a notification to a particular user anytime someone fills the form.

*In both the above cases, the person who recieves the notification should be added as a user in "User & Teams" in settings.

I hope that helps, but I'm open to talk through this further with you!

Thanks,

Aditya Bansal

Grazitti Interactive

Book a meeting with me

Re: No notification after someone submits

ARaijmakers — Tue, 28 Sep 2021 07:00:24 GMT

Unfortunately, this did not work. If I understand correctly I can not create a workflow as a free member.

Do you possibly have some other tips?

Re: No notification after someone submits

AdityaBansal — Tue, 28 Sep 2021 08:14:10 GMT

Please crosscheck if you and your colleague are added as user with admin or super admin roles. If it's all set, then this might be a bug in Hubspot. In this case, you can try re-creating the form and see if it works for you.

Re: No notification after someone submits

ARaijmakers — Tue, 28 Sep 2021 08:48:37 GMT

Thank you for your help! Making a new one worked. Not for getting a notification, but for a error I got yesterday.

Re: No notification after someone submits

AdityaBansal — Tue, 28 Sep 2021 08:52:35 GMT

Glad I could help 🙂