topic Re: Unsubscribe notifications for inside sales? in Lead Capture Tools

Unsubscribe notifications for inside sales?

Buzzbeat — Wed, 15 Sep 2021 18:34:38 GMT

Our inside sales team is wondering if there is a way to get an automated alert whenever a contact unsubscribes or becomes unqualified in Hubspot. Thank you in advance for your help!

Re: Unsubscribe notifications for inside sales?

kvlschaefer — Wed, 15 Sep 2021 18:47:39 GMT

Hi @Buzzbeat,

Thank you for reaching out!

Are you using a specific property such as Lead Status = Unqualified or a workflow that unqualifies leads? If so, you could add an internal notification action to a workflow that would notify the contact's owner that the lead is no longer qualified.

As for the unsubscribed question, you should be able to accomplish this with a workflow too! The enrollment trigger would be "Unsubscribed From All Email = True" and then you could add the internal notification or task action to notify the contact's owner.

Best,

Kristen

Re: Unsubscribe notifications for inside sales?

Buzzbeat — Wed, 15 Sep 2021 19:25:14 GMT

Thank you Kristen!

Re: Unsubscribe notifications for inside sales?

kvlschaefer — Wed, 15 Sep 2021 19:49:09 GMT

You're welcome, @Buzzbeat!