topic Re: Confirm email address in a form in Lead Capture Tools

Confirm email address in a form

Sassika — Tue, 18 Feb 2020 06:58:32 GMT

Hi there,

Is there a way we can get our clients to enter in their email twice in a form to make sure it is correct?

At the moment it only asks htem to enter their email address once and sometimes this is incorrect and goes through to our database and creates a new contact record.

We want the ability for hte contact to enter their email in twice and the system compare them to make sure they are a match. If they don't match then they can't subit the form and have to enter the email in again.

Like a verification/check to make sure the email address is correct.

Re: Confirm email address in a form

Tnichs — Tue, 18 Feb 2020 11:47:18 GMT

HI, HubSpot has some automatic validation rules for the email property in forms. From their FAQ page https://knowledge.hubspot.com/forms/forms-faq#form-field-validation

Email addresses entered into the Email field on a HubSpot form are immediately validated by HubSpot. If the email address is not valid (does not exist, is misspelled, etc.), the form cannot be submitted. You can also block specific email domains or validate phone numbers in form submissions.

If you want to build a form with custom validation rules, you can work with your developer to integrate your custom form with HubSpot using the HubSpot Forms API.

Hope that helps.

Re: Confirm email address in a form

MBrandt — Thu, 13 May 2021 23:49:38 GMT

I am having the same problem. I have "repeat email" in my form so that contacts will input their email twice to ensure it is correct. Does hubspot compare the two inputs and reject the form until they match? example - fred johnson gives his email as fjohnson@expanse.com in "email" then fjonson@expanse.com in the "repeat email". Form is approved, contact is established, with the "repeat email" as the contact's only email - and that email is incorrect!

Re: Confirm email address in a form

KeyWestScott — Fri, 14 May 2021 16:35:47 GMT

Believe what was being asked, was not in relation to the domain name (though HS does NOT accurately do this), but in reference to the persons name on the email.

Example jhon@someemail.com when it should have been john@someemail.com

Scott

Re: Confirm email address in a form

donrua — Thu, 28 Jul 2022 19:21:47 GMT

"mail addresses entered into the Email field on a HubSpot form are immediately validated by HubSpot. If the email address is not valid (does not exist, is misspelled, etc.), the form cannot be submitted. "

The above statement seems provably incorrect. It appears they validate for format, but not "does exist".
I just made up an email:

donruafffffuuuuu222233@gmail.com

As it's built off of my uncommon name, and carried to extremes, I am very confident this email does not exist anywhere. I have dont this multiple times with made up email addresses. It appears that the following is true "Hubspot does NOT validate if an email exists".

We have thousands of invalid emails submitted via our HS forms over the years. I run them constantly through 3rd party validators (Neverbounce, EmailHippo), and they show up invalid, or they hard bounce in HS, but they were allowed via the HS form 'validation'.

If I am incorrect, please advise.

Re: Confirm email address in a form

KRohlf — Sat, 01 Jul 2023 22:50:11 GMT

Did you ever find a solution? Seems crazy for hubspot not to have a way for people to validate or confirm if email is correct as they are filling out the form

Re: Confirm email address in a form

PromoPol — Sun, 03 Dec 2023 11:20:29 GMT

Just a thougt; would it be possible to make a form with only the email address field to be entered? Then set up a rule to send an email to that new contact email address and check if it does not bounce. If yes, delete. If no, then send a link to a second subscription form with prefilled email address and asking to enter all other needed fields for a subscription.
I need to experiment this myself, but any advice is welcome.

Re: Confirm email address in a form

CBN — Sat, 08 Nov 2025 20:18:05 GMT

Maybe this is what you asked for years ago @Sassika?

https://community.hubspot.com/t5/HubSpot-Ideas/Forms-Email-and-Confirm-Email-fields-as-one-drop-in-field/idi-p/1221775#M221345