topic Re: HS Marketing Basic - Embedded form width not working anymore in Lead Capture Tools

HS Marketing Basic - Embedded form width not working anymore

Sasso — Wed, 08 Jan 2020 23:05:24 GMT

Hello everyone,

I cannot set anymore the width of the embedded form on a wordpress site via the HS embed script.

I know other styling options are not available, but the general width (% or px) is changeable:

in the preview works fine, not in the embed page, whatever value in px or % I type, the fields widht stays at 500px.

I have tried with a new form too but with no success.

Anyone has the same problem? ...or solution?

Thanks!

Re: HS Marketing Basic - Embedded form width not working anymore

DanielSanchez — Thu, 09 Jan 2020 14:07:35 GMT

Hi @Sasso ,

U can use CSS to define this value.

Try add this code in your CSS:

form.hs-form {
    width: 500px;
    max-width: 100%;
}

All HubSpot forms have the class .hs-form, then you can personalize with CSS.

If not solve, please send me your link with this embed in reply.

Did this post help solve your problem? If so, please mark it as a solution.

Best regards!

Re: HS Marketing Basic - Embedded form width not working anymore

Sasso — Thu, 09 Jan 2020 14:57:35 GMT

Hello Daniel,

Thanks for your reply.

The form loads in an iframe, so I haven't been able to customize the css.

Anyway it seems it was a caching problem on HS side (I have tried also in incognito mode with) since today the form is 100% full-width.

For what you know, is it possible to add the styling you mentioned using the embed script?

Thanks

Re: HS Marketing Basic - Embedded form width not working anymore

DanielSanchez — Thu, 09 Jan 2020 15:01:48 GMT

Hi @Sasso , understand.

U can send link of this page?

This way we can analyze the page.

Best regards! 🙂

Re: HS Marketing Basic - Embedded form width not working anymore

Tom — Thu, 09 Jan 2020 15:35:49 GMT

Hey @Sasso thanks for bringing this up! This was actually an issue we experienced on our end with the width settings. We've fixed this on our end and your width will now pull through to all your forms.

Re: HS Marketing Basic - Embedded form width not working anymore

amymandrews — Thu, 04 Feb 2021 21:26:29 GMT

Hi @Tom ,

I am having the same issue on our portal. Id is: 3391010

Thanks!

Amy

Re: HS Marketing Basic - Embedded form width not working anymore

Tom — Mon, 08 Feb 2021 10:39:44 GMT

Hey @amymandrews this was an issue we had in Jan 2020 which was resolved. Could you open a new post on this please outlining the issues you're experiencing and our community team will be able to assist you.