topic Re: Invalid Email Address in Lead Capture Tools

Invalid Email Address

vhedenberg — Wed, 30 May 2018 09:28:43 GMT

Hi there

I've been trying to use Hubspot's marketing forms which require name, email, and phone number. The trouble at the moment is that the email field won't recognise a majority of email addresses out there. It comes up with red text underneath the email field saying "Please enter a valid email address" even though it's a perfectly legitimate one.

I was wondering if there was a way to fix this?

Many thanks

Victor

Re: Invalid Email Address

roisinkirby — Fri, 01 Jun 2018 15:37:50 GMT

Hey @vhedenberg can you share some examples of email domains you are trying to use? E.g. @hubspot.com

Re: Invalid Email Address

vhedenberg — Fri, 01 Jun 2018 15:45:14 GMT

This list is endless, but some examples include:

Addresses include:

example@usach.cl

example@london.edu

example@udem.edu

example@iteso.mx

etc... etc...

You could say, 90% of the entire business school world would not be able to use the form with the way it is set up at the moment.

Kind regards

Victor

Re: Invalid Email Address

roisinkirby — Fri, 01 Jun 2018 15:56:51 GMT

What results are returned when you run the emails through a third party email validator: http://www.emailvalidator.co/

Re: Invalid Email Address

vhedenberg — Mon, 04 Jun 2018 08:03:11 GMT

It won't let me validate them as they require a service code, which I don't have.

Regardless, these are functioning emails from universitites around the world. it seems the form will only recognise accounts such as gmail, outlook, icloud, etc.

Re: Invalid Email Address

tjoyce — Tue, 12 Jun 2018 16:40:01 GMT

HubSpot uses ajax calls after the email address is entered into the form to validate whether or not the email address returns an error. I'm assuming you are using "example@" in your question description instead of the actual email address of the contact in order to protect that contacts information?.

When you enter example@iteso.mx into the form it will return an error but then entering admision@iteso.mx does NOT return an error.

I just wanted to clear up that you are, in fact, not using "example@" to test the form validation.

Here's the output for that specific email address

hs_reqwest_1({
  "success":true,
  "email":"admision@iteso.mx",
  "emailShouldResubscribe":false,
  "emailFree":false,
  "emailSuggestion":null
})

tim@belch.io

Re: Invalid Email Address

OMcLean — Tue, 26 Jan 2021 18:19:23 GMT

I am also having this issue just using my own email address. It works fine on some occasions, but will sometimes randomly tell me i must enter a valid email address, even when i am using my literal own email address (which i have checked i'm typing correctly)

Re: Invalid Email Address

TitiCuisset — Wed, 27 Jan 2021 09:35:05 GMT

Hi @OMcLean

Thank you for reaching out

I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.

Thank you

Best

Tiphaine

Re: Invalid Email Address

UInsight — Tue, 09 Feb 2021 00:43:18 GMT

Hi @OMcLean did you get answers? We are getting emails randomly rejected from our forms as well.

Re: Invalid Email Address

OMcLean — Tue, 09 Feb 2021 01:14:54 GMT

Hi @UInsight it was a simple fix that i discovered myself actually - i was typing my email address and then putting a space at the end (like you normally would do in an email to activate the hyperlink). It's invisible but obviously is taken as an intended field entry by the email address verifier program, so can be easy to put it in there without noticing! Just make sure when you type the email address into a form field, don't hit space at the end. Hopefully that helps solve your issue!