topic Re: No emails for two weeks in Lead Capture Tools

No emails for two weeks

LTParis — Sat, 21 Jan 2017 19:04:29 GMT

For some reason for the past couple weeks I have been getting no emails from HubSpot. 1/5/17 was the last one generated but I've had forms filled since. I have a modal form on my WordPress site I've been using for a long time. But for some reason Hubspot seems to be not generating emails when someone fills out my form now.

It's not hitting spam filters, just not sure what is going on.

Re: No emails for two weeks

roisinkirby — Mon, 23 Jan 2017 10:03:50 GMT

Hey @LTParis I'd be happy to look into this for you. Could you please confirm your HUBID and provide a link to the wordpress ite your HubSpot form is embedded on?

Many thanks,

Róisín

Re: No emails for two weeks

LTParis — Tue, 24 Jan 2017 05:09:49 GMT

Certainly. 1970015 and the site is https://ParisCreative.com

Re: No emails for two weeks

roisinkirby — Tue, 24 Jan 2017 13:48:51 GMT

Thank you! Taking a look now, could you confirm the name of the form that you are not receiving notifications for and if the email you expect to receive notifications for is the same email you used to set up your HubSpot Account?

Re: No emails for two weeks

LTParis — Tue, 24 Jan 2017 19:53:09 GMT

Actually since this post things looks like they are working once again. 🙂

Re: No emails for two weeks

LTParis — Tue, 24 Jan 2017 20:09:17 GMT

Whoops I spoke too soon. HupSpot seems to be collecting again, but emails are either delayed or not getting to me. Notifications should go to lou@pariscreative.com.

Re: No emails for two weeks

roisinkirby — Wed, 25 Jan 2017 10:38:32 GMT

Hey @LTParis how long are the delays? Are these submissions coming from visitors or your own internal tests?

Re: No emails for two weeks

LTParis — Wed, 25 Jan 2017 14:38:23 GMT

The one email that came in a few days ago was a test that I did, and took many hours to get in. Other emails, which there should have been 5 in the past couple weeks never got to me. Nothing in spam.

Re: No emails for two weeks

roisinkirby — Thu, 26 Jan 2017 11:18:00 GMT

Hey @LTParis

I can confirm e are experiencing an issue that’s causing delays in Lead Flow and Collected Form submission notification emails being sent for some HubSpot customers. In some cases the delay is up to 3 days. This affects notification emails only - submissions are unaffected. We’re actively addressing the cause of this issue and will provide updates here once more information is available.

We will keep you updated on this thread, but you can subscribe for immediate notifications on this issue here.