topic Re: External URL not redirecting in Lead Capture Tools

External URL not redirecting

ldavidson — Mon, 06 May 2019 21:18:47 GMT

I recently updated the URL for one of my forms and updated the external URL (which takes you to the updated PDF). The link works when I test it, but when I complete the form the link redirects straight to the Google search engine home page. Can someone help? The URL works when I test it in another browser so I'm not sure why it won't work when I submit the form.

Re: External URL not redirecting

MFrankJohnson — Mon, 03 Feb 2020 22:13:26 GMT

Sounds like a bad link used in the Form Options page. Redirect links must be 'perfect'. Double-check.

- see image

HubSpot Form Options: Redirect Link

Re: External URL not redirecting

ldavidson — Tue, 07 May 2019 13:12:20 GMT

Hi Frank,

Thanks for getting back to me. I'm not sure what I'm doing wrong with the URL. I'm copying and pasting it from the Files section in Hubspot and I also tried copying and pasting from Wordpress. This the URL when it redirects straight to Google: https://www.google.com/?submissionGuid=888dec06-1926-4bc7-a643-5180bda38a05

This the URL within the form (picture attached).

Re: External URL not redirecting

MFrankJohnson — Mon, 03 Feb 2020 22:14:51 GMT

Sorry @ldavidson ... didn't see this message until today.

Confirmed, the following link works fine ...

https://www.hanweck.com/wp-content/uploads/2019/05/HAN_HedgeFunds_0419cf.pdf

Also confirmed, the HubSpot Pop-up on your homepage appears to work (different PDF).

Recommendations ...
- clear your browser cache (i.e., both Chrome and Firefox).
- use the HubSpot CDN link (from HubSpot Files) as your redirect link.
- test your form from an incognito window (in Firefox).
-- never test from the browser instance you use to access HubSpot.

Give us a link to the form if you're still having trouble and we'll test that as well.

Re: External URL not redirecting

ldavidson — Mon, 13 May 2019 14:23:23 GMT

Great. Thanks so much for the help!

Re: External URL not redirecting

MFrankJohnson — Mon, 13 May 2019 15:17:06 GMT

Did it work? Is it fixed? If so, please mark as solved. Thanks

Re: External URL not redirecting

ACD — Mon, 03 Feb 2020 18:11:16 GMT

Hi there,

I'm having a similar problem with my embeded form on a Google Sites website.

I've managed to get the form to show on the page if I add <div> before and after the embed code. Without the <div> it will not show.

Now that I can see the form I'd like to redirect to another page on submission - a "thank you" page which I'll use as a goal in Google Analytics. However the form will not redirect to the external url once you hit the submit button, it just stays on the page with the users info.

The redirect url is https://www.acdmarketing.co.uk/home/thank-you

I've removed the Captcha, thinking this may be inteferring, but its made no difference.

Any advice please?

Re: External URL not redirecting

mrky007 — Wed, 02 Sep 2020 08:08:59 GMT

Same problem here. Did this ever got resolved?

Re: External URL not redirecting

TriciaEverett — Thu, 29 Apr 2021 21:08:05 GMT

I am having the same issue and my form is set to an "inline thank you message." i am not redirecting to a URL at all, and half the time it works - the other half it redirects to google. any ideas?

Re: External URL not redirecting

TitiCuisset — Fri, 30 Apr 2021 09:35:42 GMT

Hi @TriciaEverett

Thank you for reaching out

I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this

Thank you!

Best

Tiphaine

Re: External URL not redirecting

LinusLogren — Mon, 30 May 2022 06:51:53 GMT

Here's the same issue with a correct fix: https://community.hubspot.com/t5/Lead-Capture-Tools/Solved-HubSpot-form-not-redirecting-to-HubSpot-page/td-p/623536

"There are two places with options which control what happens after submitting a form. One of them is within the forms editor, the other is inside of the landing page editor.

Can you check in your landing page editor; click on the forms element on the landing page. A left sidebar should open and when you scroll down, you'll also see redirect options. This should also have your redirect URL from above."