topic Re: Lead Flow Disappears for 14 Days in Lead Capture Tools

Lead Flow Disappears for 14 Days

nigel — Wed, 10 May 2017 22:27:29 GMT

How can I make my lead flow pop ups appear every time a customer comes back to my web page. At the moment it disappears for 14 days(!) for that customer if the customer clicks x. Thanks

Re: Lead Flow Disappears for 14 Days

aliciaw — Thu, 25 May 2017 17:03:05 GMT

Hi @nigel, my understanding of the tool is that this is intentional so that your users don't get annoyed by the contstant pop ups. We don't want to end up distracting users from the content on our site, so we figure that if they aren't submitting the form the first time they engage with the page, they're probably not ready to provide us with their information yet.

We use this leadflow to allow people to sign up for our weekly newsletter, but we also have a static form on all of our blog posts where users can submit at any time. We find that this gives visitors to our sight a few different ways to provide us with their contact information, but only once they're ready. This also helps us keep our client list engaged, as opposed to having a lot of greymail, bounces, and unsubscribes.

Re: Lead Flow Disappears for 14 Days

gridbrittney — Wed, 28 Jun 2017 20:20:10 GMT

I understand the reasoning behind this, however, we need this to be static and/or pop up every time a customer visits the site. (We need to inform our customers when the office is closed for holidays and that their orders will not be shipping until the next business day.)

Re: Lead Flow Disappears for 14 Days

edjusten — Thu, 29 Jun 2017 01:07:37 GMT

@gridbrittney The purpose of a Lead Flow popup is to gather lead data without annoying your visitors. It is not a good utility for communciation.

Re: Lead Flow Disappears for 14 Days

aliciaw — Fri, 30 Jun 2017 19:15:49 GMT

hi @gridbrittney maybe leadflows isn't the best tool for you, as this is designed to capture leads not display static information like hours etc.

If you've got design skills, you can follow this tutoiral for a slide in CTA, this might be a better option: https://blog.hubspot.com/marketing/how-to-add-a-slide-in-call-to-action-to-your-blog-posts

Re: Lead Flow Disappears for 14 Days

DeanPerry — Mon, 31 Jul 2017 12:40:06 GMT

I agree completely Nigel. I have a page http://catalogautomation.com/9-things-probably-wrong-with-your-catalogue/ which is specifically targetted to encourage downloads of my e-book. If a user closes the popup the first time they visit the page I think they would be expecting to be able to get the popup back again by refreshing the page. Fair enough that you don't want to be annoying people, but on some pages it's actually worse not to invoke the popup each visit.

If there's another similar feature then this should be obvious 🙂