topic Re: Changing Reply Email and Customizing Form Emails in Lead Capture Tools

Changing Reply Email and Customizing Form Emails

zgordon — Wed, 29 Jan 2020 03:48:41 GMT

Hi!

New to using HubSpot forms and writing a review on them.

Was wondering if it is possible to change the reply email address to the email of the person who submitted the form rather than noreply@hubspot.com?

Along those lines, can other customizations be made as well, such as the subject line and body / style of the email?

Thanks!

Re: Changing Reply Email and Customizing Form Emails

Ben_M — Wed, 29 Jan 2020 15:03:53 GMT

Are you speaking about notification emails after the form submit? If so, the short answer is no unless you program your own custom notification through the API. The question I would have for you in that instance, is why you would want to send the form submission notification back to the prospect/client. Woudn't you just want your sales rep taking over at that point so that they are not bombarded with too much information by including the details of their form submission?

To your second question, the default notification email you are referring to is probably the system default, but users can create their own notification emails.

Re: Changing Reply Email and Customizing Form Emails

zgordon — Wed, 05 Feb 2020 00:58:38 GMT

Aw, thanks!

Yes, we were hoping that when we got an email notification we could hit reply and begin talking to the customer. Having their information in the reply isn't a problem.

Is there documentation somewhere on how to setup custom email responses via the API? Didn't see that.

Thanks so much!

Re: Changing Reply Email and Customizing Form Emails

Ben_M — Wed, 05 Feb 2020 18:27:24 GMT

Here's the API documentation:

https://developers.hubspot.com/docs/methods/email/transactional_email

Re: Changing Reply Email and Customizing Form Emails

JimMartin62 — Fri, 21 May 2021 15:49:42 GMT

Not everything is a marketing and sales situation. We need this exact solution as the trigger/ticketing with external systems is often driven by sending an email to a set address and the tracking is established by who the email was sent from and thus, I need to be able to capture information from a form submittal and resend to the external systems email we have used for years, but is must seem to come from the same email/contact that submitted it which starts the process in the external system for which there are no Apps, etc to tie it in and an API is overkill.

Re: Changing Reply Email and Customizing Form Emails

mbeikemo — Wed, 10 Nov 2021 13:38:19 GMT

We have just entered into the HubSpot world, and I have the same issue. I need the form to be sent by e-mail to our customer service, with the e-mail adress from the person wich filled out the form as the sender. We will than have a auto-reply to ths person with a Ticket#. Did you find a solution?

Re: Changing Reply Email and Customizing Form Emails

mbeikemo — Wed, 10 Nov 2021 13:42:07 GMT

Hi Ben,
Can you ples advice on were I will find the tools i need to custom our notifications emails? At the moment our cinfirmations emails are wrapped in HubSpot look&feel, and use noreply@hubspot.com as sender.