topic Re: Chatbot Opening Hours in Lead Capture Tools

Chatbot Opening Hours

david_eic — Fri, 21 Jun 2019 09:37:35 GMT

Hi,

Not sure if this is the best place to discuss this but I've been trying to create a chatbot that collects some information from a website visitor and then passes them to a live chat with our team.

When the office is closed I wish to display a message saying "We're closed at the moment but a member of our team will be in touch when we reopen at 9am." HubSpot seems to ignore the settings in the inbox and doesn't display any message outside business hours.

Has anyone else come across this or found a good way of achieving this?

Thanks for your help,

David

Re: Chatbot Opening Hours

Phil_Vallender — Fri, 21 Jun 2019 13:42:55 GMT

Hi @david_eic

I'm desperately awaiting the introduction of this feature too.

At the moment, chatbots (chatflows) are always-on, but this is pretty incompatible when combined with an agent-handoff. And I haven't found a way to create an elegant experience that works both in and out of hours.

In other threads I've seen people say they resorted to switching chatflows on and off at the start and end of the day.

Fingers crossed this improves soon.

Re: Chatbot Opening Hours

leo_rocher — Mon, 25 Nov 2019 17:29:36 GMT

Ran into the same issue.