topic Recover account access in Lead Capture Tools

Recover account access

ssg2018 — Thu, 31 Jan 2019 07:25:43 GMT

Hi HubSpot team,

I've recently changed my email address and I can't recover access to my account connected to hubID 2345318.

Can you please help?

Thanks

Re: Recover account access

jennysowyrda — Thu, 31 Jan 2019 13:59:08 GMT

Hi @ssg2018,

Is the issue that you need to access this portal through a new email address? It looks like there are three users in the portal. Can any of you access the portal? If so, they should be able to add the email address of a new user.

Thank you,
Jenny

Re: Recover account access

ssg2018 — Thu, 31 Jan 2019 16:42:32 GMT

Yes, the main email address had to be deleted and there's no official way of replacing it. And the other users can't access the account anymore.

Thanks,

Sandra

Re: Recover account access

jennysowyrda — Thu, 31 Jan 2019 22:18:59 GMT

Hi @ssg2018,

Thanks for the update! Do the other users still have access to their inboxes? If they go to log in, they should see the "forgot my password" option which will send a link to reset your password and log in.

Thank you,
Jenny

Re: Recover account access

ssg2018 — Fri, 01 Feb 2019 10:25:27 GMT

Hi Jenny,

recovering the password for one of the users worked, which means I can use the account now.

Thanks a lot for pointing me in the right direction!

Sandra