topic Mobile Chat Box not showing in Lead Capture Tools

Mobile Chat Box not showing

NJones29 — Sun, 18 May 2025 15:25:18 GMT

I have tried all the existing "solved" solutions but they all point to the same thing. Everything is setup correctly, target is simply "all visitors" to the URL. The web based chat box appeared immediately but I simply cannot get the mobile site one to show. I am not talking about a mobile app, just the mobile web.

My site has no custom CSS affecting this such as resolution.

Any other reason why it will not show?

Re: Mobile Chat Box not showing

Ben_M — Sun, 18 May 2025 23:49:16 GMT

Best way to investigate this is to inspect what is happening on a mobile version. If you can share a link we can try to help investigate for you.

Re: Mobile Chat Box not showing

Sjardo — Mon, 19 May 2025 06:58:28 GMT

Hi! If you can share your link, the community can help you out!

In my experience, it's often a settings but if its a HubSpot Content Hub website, or some JS failure from files in the theme.

Re: Mobile Chat Box not showing

Wesimplifi_ — Mon, 19 May 2025 12:12:47 GMT

Hi @NJones29

If the chat shows on desktop but not on mobile web, here are a few things to check:

Chatflow settings – Go to Display > Display behavior and make sure "Show chat launcher on small screen sizes" is enabled.
Script placement – Ensure the HubSpot tracking code is correctly placed before </head> and loads on all devices.
No iframes or AMP – HubSpot chat won’t load inside iframes or AMP pages.

If all else looks good, feel free to drop your site link and we can help inspect it further.