topic Re: New form submission not displaying in Lead Capture Tools

New form submission not displaying

ECEO — Thu, 24 Apr 2025 13:27:17 GMT

New form submissions are coming through to my e-mail but they are not displaying on the Hubspot dashboard, I can see one from 2 days ago but not any since then even though forms have been submitted.

Re: New form submission not displaying

karstenkoehler — Thu, 24 Apr 2025 13:29:07 GMT

Hi @ECEO,

Which HubSpot dashboard exactly are you referring to, where in the tool are you looking at this? Can you share a screenshot of the dashboard you're referring to (pixelating confidential information)? Are the form submissions displaying correctly on the corresponding contact records?

Best regards

Re: New form submission not displaying

GiantFocal — Fri, 25 Apr 2025 03:33:04 GMT

@ECEO, are you referring to the form submissions page?

Re: New form submission not displaying

V- — Fri, 25 Apr 2025 06:14:42 GMT

No, this is in the inbox on the dashboard.

Re: New form submission not displaying

karstenkoehler — Fri, 25 Apr 2025 06:16:52 GMT

@V- @ECEO could you please share a screenshot or the exact steps through the navigation? It's not clear what you're referring to here.