topic Re: Hubspot webhook sending data from AI_group? in Lead Capture Tools

Hubspot webhook sending data from AI_group?

AAnagnos — Mon, 27 Jan 2025 18:43:11 GMT

Hey all,

I am having an issue with the way hubspot is sending information through a webhook based on some "AI" stuff happening in Hubspot (I believe)

I have attached 2 photos of webhooks from hubspot where different versions of the firstname. One that is created by the form, the other that is created by AI.

I don't believe this is from the AI sorting on the contact properties tab, maybe its from a hubspot public beta like the form submission filtering?

AI_GROUP with AutomationRecommendationno AI_GROUP webhook

Re: Hubspot webhook sending data from AI_group?

kennedyp — Mon, 27 Jan 2025 22:51:49 GMT

Hi @AAnagnos! Welcome to the Community-- happy to have you here 😊

Can you please confirm if these submissions are coming into HubSpot forms and then being sent to another platform using a webhook, or is it the other way around? Additionally, do you see any of this incorrect data on the contact records in HubSpot or just through the webhook?

Best,

Kennedy

Re: Hubspot webhook sending data from AI_group?

AAnagnos — Tue, 28 Jan 2025 00:11:24 GMT

Thanks for your reply!

Confirmed - these submissions are coming through hubspot forms and being sent via a workflow (webhook) to Zapier.

None of the data is "incorrect", but the AI_GROUP property is overriding the properties firstname value with just the first name. I can't see any of this from the activity tabs in hubspot, but what I do know is leads are submitting first and last name in a single field, and hubspot is splitting them on the contact level.

Re: Hubspot webhook sending data from AI_group?

kennedyp — Mon, 10 Feb 2025 17:20:03 GMT

Do you have a custom field for First and Last name (ie Full name)? The default fiends in HubSpot will be separate first and last names. Can you clarify which field you have on your form?