topic Re: Contact form disappears when the website is reloaded in Lead Capture Tools

Contact form disappears when the website is reloaded

KiesiakA — Thu, 19 Dec 2024 16:44:43 GMT

Our website uses a HubSpot contact form to capture leads. However, whenever I reload the website, the contact form disappears. How can I prevent this from happening to ensure business continuity and lead generation?
The website is built with WordPress and Elementor, and we use CookieYes for consent mode.

Re: Contact form disappears when the website is reloaded

kennedyp — Thu, 19 Dec 2024 21:46:42 GMT

Hi @KiesiakA! Welcome to the Community-- happy to have you here 😊

Have you tested reloading your website in multiple browsers and on different networks? Feel free to provide us with a link to your website so we can replicate the behavior as well.

Best,

Kennedy

Re: Contact form disappears when the website is reloaded

GiantFocal — Fri, 20 Dec 2024 07:18:18 GMT

Hi @KiesiakA,

Could you provide us with your website URL?

Additionally, have you tried checking the errors using the Inspect tool? See if there are any errors with the HubSpot form JS.

Re: Contact form disappears when the website is reloaded

KiesiakA — Fri, 20 Dec 2024 08:35:13 GMT

Hi @kennedyp,

Thank you for your reply. The issue is consistent across browsers.
The page with forrm is this https://ai-verse.com/get-in-touch-contact-ai-verse-for-your-project/

Best,
Aleksandra

Re: Contact form disappears when the website is reloaded

KiesiakA — Fri, 20 Dec 2024 08:36:28 GMT

Hi @GiantFocal,

Thank you for your response.
The page that has an issue is this https://ai-verse.com/get-in-touch-contact-ai-verse-for-your-project/

I didn't try the inspect tool, could you share with me the link to it?

Thank you,
Aleksandra

Re: Contact form disappears when the website is reloaded

albertsg — Fri, 20 Dec 2024 09:20:14 GMT

Hi @KiesiakA, seems like your Contact page has multiple Javascript errors. When I open the console, I see the following:

All those red messages are errors. The most repeated one comes from the file VM121 script.js and the error description is described here: https://rollbar.com/blog/javascript-rangeerror-maximum-call-stack-size-exceeded/

Basically, the functions in that file keeps executing without any condition to stop and eventually the page runs out of space, which might be the reason why the form is not loaded (as it also uses Javascript).

I don't know what that VM121 file is, but I recommend you to get in contact with a developer to help you fix the issue. I'm a developer myself, so if you need further help feel free to reach out 🙂

Re: Contact form disappears when the website is reloaded

KiesiakA — Fri, 20 Dec 2024 09:52:09 GMT

Thank you so much, I'll share this message with my developer I hope that he'll manage to fix this issue.
Thanks a lot for your answer!