topic Re: CTA's not showing in Lead Capture Tools

CTA's not showing

CDP2023 — Mon, 19 Feb 2024 08:36:34 GMT

Hi!

I was trying to setup a CTA on my website with filtering out the visitors who belong to a specific audience(using active lists), but it doesnot appear to be showing so.

When I select to show it to all visitors, it works without any hiccups but not the other way around. Do you perharps know what could I be missing?
I have tried this by clearing cookies, using different browsers but still no effect.

Regards,

CDP

Re: CTA's not showing

Jigar_Thakker — Mon, 19 Feb 2024 11:29:46 GMT

Hey @CDP2023

You can set this list and filters by following the steps mentioned below:

In your list filters, select Calls-to-action beta > CTA click or CTA view:

In the left panel, within the same group, click Add filter.

To set your criteria based on a specific CTA, select CTA.

In the dropdown menu, select is equal to any of, is not equal to any of, is known, or is unknown, then search for and select the CTA name.

Let me know if you have any follow-up questions.

Re: CTA's not showing

CDP2023 — Tue, 20 Feb 2024 06:52:58 GMT

Hi @Jigar_Thakker !

Using the filter I can see users have viewed the CTA. But the behavior is pretty inconsistent.

For example I have set the filter to Segmented Lists and and am using an active list which includes my emailID in it. So sometimes I can see the CTA being shown but other times it isnt (lets say I clear the cookies and login again), the behavior is erratic.

Thanks,

CDP

Re: CTA's not showing

Jigar_Thakker — Tue, 20 Feb 2024 13:59:52 GMT

@CDP2023

Can you share the screenshots? so that i have clear Idea what's happening I am not able to clearly understand the exact issue

Re: CTA's not showing

TomM2 — Tue, 20 Feb 2024 14:33:45 GMT

Hey @CDP2023 if you clear your cookies, the HubSpot cookie would also be cleared. Meaning the HubSpot script would have no way of associating your browser with your contact record. If your CTA is targeting specific contacts, the browser has to have a cookie that's associated with that contact record. If it's a fresh browser it is essentially a new visitor so wouldn't be able to be identified until there's another form submit.