topic Re: Removing a group of contacts from a workflow in Lists, Lead Scoring & Workflows

Removing a group of contacts from a workflow

KKranz — Thu, 24 Feb 2022 15:28:35 GMT

My client has 600+ contacts in the middle stages of a workflow. They no longer want these contacts to receive these emails and want the workflow off.

I turn the workflow off, HubSpot still allows the contacts to finish the sequence
To stop the contacts from continiuning through the sequence I edited the delay in emails to be 365 days. BUT this means a year from now those contacts in the "OFF" workflow will STILL get pushed through.
I can't delete the workflow because the data is essential
I can't change the goal criteria because they strip the data from all the contacts that already completed the workflow
AND I REALLY DON'T WANT TO MANUALLY REMOVE 600+ CONTACTS 😩

Is there a way to remove these 600 contacts from this workflow as a batch? Please say there is.

Re: Removing a group of contacts from a workflow

karstenkoehler — Thu, 24 Feb 2022 15:33:16 GMT

Hi @KKranz,

An easy option to bulk-unenroll contacts from a workflow would be via Settings tab in the workflow editor. Click Unenrollment and suppression in the left sidebar and add the list containing those 600+ contacts in the dropdown highlighted below:

Hope this helps!

Re: Removing a group of contacts from a workflow

ihartcontent — Thu, 28 Jul 2022 20:51:02 GMT

I'd be curious to know if the OP tried this solution and had it work. I'm in the same boat right now, and I created the suppression list, but the contacts are still showing as pending the next step in the workflow (workflow step is currently on a 3 day delay) I'm hoping they come off ASAP.

The fact that we can't effectively bulk unenroll or even add a workflow step to remove contacts using an if/then branch is a seriously big miss.

Re: Removing a group of contacts from a workflow

Leadstreet-M — Thu, 06 Oct 2022 17:55:52 GMT

Same findings here.

Created a suppression list, applied it in the settings: nothing happend.

Added a goal to the workflow, using the same suppression list, nothing happend.

All contacts ignored my changes and kept the party going in the delay action...

However...

If you delete a delay action from a workflow, HubSpot states "There are x contacts now in this delay. Deleting the delay will cause these contacts to at once move to the next action."

When you delete the action, the contacts get forced to the next action... and that's when the suppression list and/or goals kick in.

So if you add a brand new similar delay action right after the one you're going to delete, the contacts we be moved, still delayed if needed, but un-enrolled if they match the suppression list of goal.

Be carefull with contacts that are not un-enrolled. They are moved to the next delay - where the delay starts over.

Hope this is helpfull for others. 😊

Re: Removing a group of contacts from a workflow

TClarke9 — Mon, 24 Oct 2022 15:13:14 GMT

You saved me a whole day of pointless work. Thank you for this little workaround!

Re: Removing a group of contacts from a workflow

JReginato — Tue, 10 Jan 2023 18:06:01 GMT

This was very helpful. Thank you!

Follow up question. The contacts still show in my workflow as "370 contacts in this action" despite adding the list to the suppression. Am I still able to turn the workflow off without any impact? Or another way of asking: Will those contacts forever sit in that part of the workflow, just never move?

Re: Removing a group of contacts from a workflow

KarlaHaley — Tue, 12 Sep 2023 21:53:21 GMT

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Re: Removing a group of contacts from a workflow

ABerends — Thu, 14 Dec 2023 07:29:59 GMT

This can be done much simpler.

Add the contacts you with to unenroll to a static list
Create a workflow based on this list
In unenrollment select: Remove them from specific workflow
1. Select the workflow you wish your list of contacts to be removed from
Add an action to the workflow, e.g. to remove it from the static list
Run the workflow and presto, done.

This way I don't have to go into each and every delay action of the affected workflow as contacts may be waiting in various delay actions.

Re: Removing a group of contacts from a workflow

ABerends — Mon, 24 Mar 2025 08:02:08 GMT

@ABerends wrote:
Add the contacts you with to unenroll to a static list
Create a workflow based on this listIn unenrollment select: Remove them from specific workflow
Select the workflow you wish your list of contacts to be removed from

To clarify, you can find step 3 under "Settings". Scroll down to Connections. You will not find it on the unenrollment tab of the trigger action (first action in workflow)

Re: Removing a group of contacts from a workflow

mlcantin — Mon, 07 Jul 2025 18:18:47 GMT

Hi there!

How do we do that now?

Re: Removing a group of contacts from a workflow

VeronikaVebere — Fri, 27 Feb 2026 09:09:25 GMT

the additional delay didn't work for me, but the enrollment in a new workflow and then unenrolling from all others, did! Thank you, HubSpot forums, genuinely!

Re: Removing a group of contacts from a workflow

SOliveiraMP — Sat, 28 Feb 2026 16:53:36 GMT

Hey! I created a segment with the contacts I wanted to remove, added it to the suppression list and toggled on “No longer meet eligibility conditions”. It worked for me.