Email 'to' field failing

RoselineKp — Tue, 18 Oct 2022 15:47:30 GMT

My automated email workflow is pulling the email twice for contacts who put their email as their first name. How can I adjust my workflow to fix this error?

Re: Email 'to' field failing

karstenkoehler — Tue, 18 Oct 2022 17:00:33 GMT

Hi @RoselineKp,

@RoselineKp wrote:

My automated email workflow is pulling the email twice for contacts who put their email as their first name.

What makes you come to this conclusion? The error message states something differently: The email addresses failed validation.

Can you explain what you're referring to when you say 'pulling the email twice'?

From looking at the error message, I would say that the email addresses are simply not valid, e.g. janedoe@gmailcom, janedoe @gmail.com, janedoe@gmailco. Have you reviewed the email addresses of these four contacts?

I haven't seen this error message before and instead of referring to the Email field, it's referring to a To field. If the To field is a custom property, it would not have the regular Email field validation to check whether an email is generally valid (see the examples above). In that case, an email send would technically not be possible. Is that the case?

If you could answer my questions above, that'll bring us closer to a solution.

Best regards

Re: Email 'to' field failing

RoselineKp — Thu, 20 Oct 2022 19:42:49 GMT

Hello,

The issue has been resolved. Thank you

topic Re: Email 'to' field failing in Lists, Lead Scoring & Workflows

Email 'to' field failing

Re: Email 'to' field failing

Re: Email 'to' field failing