topic Re: HotJar recording in Tips, Tricks & Best Practices

HotJar recording

DSchőberl-Szo — Mon, 19 May 2025 13:59:19 GMT

I am using HotJar for recording visitors' behavior on the webpage. It is working perfectly, but I have one problem. On certain pages, it does not record embedded forms (HubSpot) on the page. I really need to see where visitors' behavior on the forms and where they are dropping from the form.

Re: HotJar recording

Sjardo — Tue, 20 May 2025 13:24:42 GMT

Hi, can you clarify how you embedded those forms?

If they are embedded trough an iFrame, Hotjar does not support that. Read this article for more info.

Long story short, it only tracks the page that has the tracking code. As an iframe is essentially loading a different page inside (child) an other (parent), it wont track the embedded page (child in this case).

Re: HotJar recording

DSchőberl-Szo — Wed, 21 May 2025 09:48:04 GMT

Hi,

I didn’t use the iFrame method — I embedded it into the website using the copy-paste code instead.