topic Re: notifications to non HubSpot user in Tips, Tricks & Best Practices

notifications to non HubSpot user

BGeorge8 — Mon, 29 Jan 2024 21:37:33 GMT

Hi, trying to workout, how to send form notifications to non HubSpot user, is it possiple. Thank you for your help.

Re: notifications to non HubSpot user

Ben_M — Mon, 29 Jan 2024 22:17:28 GMT

No - They have to be in Hubspot to get form notifications via that setting. You could create a workflow to send notifications to an email address I believe. But to be honest they don't need to be using Hubspot, you just need to add the address into your instance and create a user account and you should be able to send them notifications at that point if you prefer.

Re: notifications to non HubSpot user

karstenkoehler — Tue, 30 Jan 2024 04:51:48 GMT

Hi @BGeorge8,

This was once possible, but the option has been removed. The main reason for this is that it would otherwise be relatively easy to siphon information from your CRM. It's a security risk and wouldn't make sense to keep this option when in other places measures like two-factor authentication are enforced.

In other words, a recipient of form submissions must be a user. https://knowledge.hubspot.com/account-management/add-and-remove-users

The only workaround to this would require a Marketing Hub Professional subscription. In contact-based workflows, you can send internal marketing emails and specify recipients that don't have to be users. https://knowledge.hubspot.com/workflows/choose-your-workflow-actions#send-internal-marketing-emails-marketing-hub-professional-and-enterprise-only

In this case, you would create your form submission notification from scratch in the marketing email editor.

Generally it's easier to just invite the contacts as users.

Best regards!