topic Re: Notifications (audible) for website visits in Tips, Tricks & Best Practices

Notifications (audible) for website visits

MHowitt — Fri, 22 Sep 2023 15:13:32 GMT

Hi Looking for some support here on getting an audible 'ding' as a notification for website visits.

Ideally via a Hubspot Desktop Pop-Up! In fact... In speaking to my line manager, she has shown me that she gets the desktop pop-up for website visits, and with a desktop notification comes an audible ding.

I can only set up emails or activity feed alerts for website visits. Neither of these come with an audible alert (well I could turn on alerts for all emails, but it's a bit of a fix, rahter than a genuine solution).

I can also see my activity feed in the Hubspot Sales Chrome extension, but again no audible alert.

Any ideas?!

Re: Notifications (audible) for website visits

Jnix284 — Fri, 22 Sep 2023 19:57:47 GMT

@MHowitt you can configure desktop alerts following these steps, which does have an option for sound.

Re: Notifications (audible) for website visits

MHowitt — Mon, 25 Sep 2023 08:30:56 GMT

Thank you @Jnix284 - I've worked through this, and still no better.
'Website visits' doesn't sit as an option under desktop alerts (only email alerts).
I did manage to set up pop-up alerts for the 'website visits' list (prospects from Hubspot data enrichment). However, this doesn't work for us. I'm trying to set up an audible alerts as and when a contact owner contacts lands on site.

Re: Notifications (audible) for website visits

Jnix284 — Mon, 25 Sep 2023 18:47:21 GMT

@MHowitt ah, I see - under Email, Website visits, there is a check box to receive the notification as a "Real-time aleart in your activity feed" which is separate from the email notification. Do you have that checked already?

I know that won't change the issue with not getting sound, but it does provide an alternative to email alone.

I'm a little surprised by the notification settings, I was fairly certain the app used to offer website visit notifications also which is what I used to get audible notifications on my phone in the past, but I don't see that option anymore.

I would suggest adding an idea here to request sound notifications for website visits, I'm happy to upvote if you share the link back here.

Re: Notifications (audible) for website visits

MHowitt — Tue, 26 Sep 2023 07:01:02 GMT

@Jnix284 appreciate you checking back in on this.. I've submitted the idea ticket. Thanks.

https://community.hubspot.com/t5/HubSpot-Ideas/An-audible-alert-for-Website-Visits/idi-p/855225

Re: Notifications (audible) for website visits

Jnix284 — Tue, 26 Sep 2023 15:57:49 GMT

You're welcome @MHowitt - idea upvoted!