Having issues connecting your domain to HubSpot?

jieyintan — Mon, 25 Jan 2021 08:43:29 GMT

Hello there~

Are you trying to figure out why your domain isn't connecting to HubSpot even if you've added the DNS records correctly? I've come across many Support tickets on exactly this, so you're definitely not alone! More often than not, it is due to how your DNS Manager is handling those records -- and there's a really easy fix. 🙂

Some DNS Managers, like GoDaddy, automatically append your domain name to your CNAME record name. Here's a sample record provided by HubSpot:

DNS records provided by HubSpot

If you enter your Host (Name) as community.jieyintan.com in your DNS Manager, and your DNS Manager automatically appends your domain to your Host (Name), the system will process it as community.jieyintan.com.jieyintan.com -- which is an invalid record!

How to find out if this is the problem that is preventing your domain from being successfully connected? Follow these simple steps:

Hop onto https://digwebinterface.com/
Under Hostname or IP addresses, enter your provided hostname with an extra domain name. E.g. community.jieyintan.com.jieyintan.com
Change "Type" to CNAME > Click "Dig"

If you see "IN CNAME" like the screenshot below, you are probably facing this issue!

To fix this, all you have to do is to head back to your DNS Manager > Edit your CNAME record > Remove your domain name from your Host Name. For example, instead of using community.jieyintan.com as my hostname, I will use community like this:

Remove your domain name from the host name

That should do the trick! If you're still running into issues with connecting your domain to HubSpot, please feel free to reach out to our friendly Support Team at https://help.hubspot.com/. We'll be happy to help. 🙂

Re: Having issues connecting your domain to HubSpot?

TitiCuisset — Mon, 25 Jan 2021 15:19:26 GMT

Thank you for sharing @jieyintan !

Re: Having issues connecting your domain to HubSpot?

slkrista — Sun, 18 Apr 2021 18:31:28 GMT

That fixed it - thanks a ton!

Re: Having issues connecting your domain to HubSpot?

natsumimori — Thu, 22 Apr 2021 01:59:12 GMT

Thanks for sharing @jieyintan !

Japanese version is here/日本語版はこちらから

topic Re: Having issues connecting your domain to HubSpot? in Tips, Tricks & Best Practices

Having issues connecting your domain to HubSpot?

Re: Having issues connecting your domain to HubSpot?

Re: Having issues connecting your domain to HubSpot?

Re: Having issues connecting your domain to HubSpot?