topic Re: How to enable endpoint for batch retrieval of communication subscription statuses in APIs & Integrations

How to enable endpoint for batch retrieval of communication subscription statuses

RLehrhaupt — Thu, 13 Nov 2025 15:44:34 GMT

I was looking at the endpoint for batch reading of communication subscriptions (v4):

https://developers.hubspot.com/docs/api-reference/communication-preferences-subscriptions-v4/subscription-status/post-communication-preferences-v4-statuses-batch-read

Our account in HubSpot has the listed prerequisites for this endpoint as we have Marketing Hub professional, Sales Hub Enterprise, and Data Hub Enterprise.

Yet, for specifying the scopes of a legacy app the batch read/write checkbox is disabled with a tooltip "Your account doesn't have access to this scope."

Scopes:

communication_preferences.statuses.batch.read

communication_preferences.statuses.batch.write

Is there a bug with these ones, are these disabled/obsolete, or are there additional requisites?

Thanks.

Re: How to enable endpoint for batch retrieval of communication subscription statuses

Jaycee_Lewis — Thu, 13 Nov 2025 16:38:39 GMT

Hey, @RLehrhaupt 👋 That sounds unexpected. I just tried and was able to add it to my legacy app for my dev portal.

What happens if you try with a new or different legacy app? Same result? The Scope documentation states this one is available to any account.

If so, I'd recommend utilizing the phone support your account has access to and making sure they understand you are not asking about a custom coding issue but rather a product issue that is blocking your use of the tools.

Talk soon! — Jaycee

Re: How to enable endpoint for batch retrieval of communication subscription statuses

RLehrhaupt — Thu, 13 Nov 2025 19:39:03 GMT

Thanks @Jaycee_Lewis. A new legacy app still has the same issue. Figured I would ask here incase there is some development block on this feature. I will ask support, thanks.

Re: How to enable endpoint for batch retrieval of communication subscription statuses

Jaycee_Lewis — Thu, 13 Nov 2025 20:09:31 GMT

Hey @RLehrhaupt thanks for the update. I figured as much, and I had to ask. — Jaycee