https://community.hubspot.com/t5/APIs-Integrations/Creating-Custom-Engagement-Types-for-External-App-Messages-in/m-p/1219288#M85231 <P>Did you use custom meeting types?&nbsp;<A href="https://knowledge.hubspot.com/meetings-tool/how-do-i-create-and-use-call-and-meeting-types" target="_blank">https://knowledge.hubspot.com/meetings-tool/how-do-i-create-and-use-call-and-meeting-types</A></P> Mon, 03 Nov 2025 15:49:21 GMT NicholasPotts 2025-11-03T15:49:21Z https://community.hubspot.com/t5/APIs-Integrations/Creating-Custom-Engagement-Types-for-External-App-Messages-in/m-p/899663#M70042 <P><SPAN>Hi,<BR />Is it possible to create in Hubspot a custom engagement type?<BR /><BR />Currently, Hubspot has notes, tasks, emails, calls, and meetings, and also recently they added SMS, LinkedIn messages, and WhatsApp messages. I want to create custom ones for Slack messages, Telegram messages, and Discord messages.<BR /><BR />I want to have the option of delivering messages from external apps to dedicated engagement types in Hubspot.<BR /><BR />I see that it's possible <A href="https://www.niswey.com/niswire-integration-documentation-set-up-guide" target="_blank" rel="noopener">in this app</A>:<BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="NisWire: Telegram Integration - Telegram engagement" style="width: 600px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/106261i9F00B2BC0B7514D3/image-size/large?v=v2&amp;px=999" role="button" title="NisWire - How to enable Notifications.gif" alt="NisWire: Telegram Integration - Telegram engagement" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">NisWire: Telegram Integration - Telegram engagement</span></span><BR /><BR />Thanks,<BR />Yinon</SPAN></P> Tue, 02 Jan 2024 13:48:06 GMT https://community.hubspot.com/t5/APIs-Integrations/Creating-Custom-Engagement-Types-for-External-App-Messages-in/m-p/899663#M70042 YinonShalev 2024-01-02T13:48:06Z https://community.hubspot.com/t5/APIs-Integrations/Creating-Custom-Engagement-Types-for-External-App-Messages-in/m-p/1219288#M85231 <P>Did you use custom meeting types?&nbsp;<A href="https://knowledge.hubspot.com/meetings-tool/how-do-i-create-and-use-call-and-meeting-types" target="_blank">https://knowledge.hubspot.com/meetings-tool/how-do-i-create-and-use-call-and-meeting-types</A></P> Mon, 03 Nov 2025 15:49:21 GMT https://community.hubspot.com/t5/APIs-Integrations/Creating-Custom-Engagement-Types-for-External-App-Messages-in/m-p/1219288#M85231 NicholasPotts 2025-11-03T15:49:21Z