topic Re: Support Needed: HubSpot Form Script Compatibility with Shopify Plus Thank You Page Upgrade in APIs & Integrations

Support Needed: HubSpot Form Script Compatibility with Shopify Plus Thank You Page Upgrade

GaneshA — Fri, 08 Aug 2025 12:33:18 GMT

Hi Team,

We are currently using a HubSpot form script on our Shopify Plus Checkout Thank You page to auto-fill the email field with the customer's email from Shopify's checkout flow.
However, Shopify is upgrading the "Thank You & Order Status" page, and starting August 28th, we will no longer be able to use custom JavaScript on these pages. Shopify has asked us to use app blocks for any customization going forward.

We would like your guidance on:

Whether HubSpot offers a block-based integration compatible with Shopify's new Thank You page architecture.
If not, what are the alternative methods to embed HubSpot forms and pass the checkout email dynamically without relying on unsupported JavaScript?
Any recommended best practices to maintain HubSpot tracking and form functionality post-upgrade.

We’d appreciate your help in finding a solution before the cutoff date. Please let us know the next steps or if we should involve our developer for further implementation support.

Thanks in advance,
Ganesh

Re: Support Needed: HubSpot Form Script Compatibility with Shopify Plus Thank You Page Upgrade

Victor_Becerra — Fri, 08 Aug 2025 18:27:05 GMT

Hi @GaneshA
Thank you for reaching out to the Community!
I'd like to invite some community members who are subject matter experts to join this conversation.
@Anton @kosalaindrasiri @GiantFocal - Would you be able to share any insights on this? Your expertise would be greatly appreciated.
Best,
Victor

Re: Support Needed: HubSpot Form Script Compatibility with Shopify Plus Thank You Page Upgrade

kosalaindrasiri — Wed, 13 Aug 2025 18:13:08 GMT

@Victor_Becerra Thank you for mentioning me regarding Ganesh's HubSpot-Shopify integration question.

@GaneshA, I must be honest, I don't have direct experience with this specific technical challenge involving Shopify's Thank You page upgrade and custom JavaScript limitations.

However, I'd like to share what might be a helpful starting point for research. The official HubSpot documentation on their Shopify Data Sync integration could provide valuable insights into available solutions and current capabilities.

While this documentation focuses on the core data sync functionality rather than specific form embedding solutions, it might help identify server-side integration approaches that could work around the JavaScript restrictions on Shopify's new Thank You page architecture.

Given the August 28th deadline Ganesh mentioned, I'd recommend consulting with someone who has hands-on experience with both platforms' latest updates, as this appears to be an evolving technical situation that requires current expertise.

I hope this resource provides a useful starting point for finding a solution.

Best Regards,