topic Re: Calling extension SDK is nightmare in APIs & Integrations

Calling extension SDK is nightmare

kubo_konecny — Fri, 20 Jun 2025 10:42:56 GMT

Hi everyone,

I am just want to reflect my thoughts after unsuccessfull weeks of trying to make things work somehow. As a developer with years of experience I can tell that this SDK along the "documentation" is the worst nightmare I have ever seen.

Our customer wanted integration integration with our VoIP platform...Ok we tried to build it, worst decision ever.

One day it works, one day not.

Now? No "onCallerIdMatchSucceeded" event is firing, nor

onCallerIdMatchFailed. No changes in the code. No one knowns why.

Documentation?

Even ChatGPT does not known what to do and throwed some error, poor him.

Reason why I wrote this post, is not seeking for help, I do not give a f**k about that anymore.

But I want to see a response from developers who are sharing a same frustration.

Stay strong guys, I am with you, wishing you luck...

Re: Calling extension SDK is nightmare

kennedyp — Fri, 20 Jun 2025 22:17:09 GMT

Hey @kubo_konecny-- thanks for your post. I am sorry to hear about your experience with this tool and your feedback is greatly appreciated. I hope you can connect with others experiencing the same frustrations.

Re: Calling extension SDK is nightmare

kubo_konecny — Mon, 30 Jun 2025 16:04:23 GMT

Hi @kennedyp , thank you for your response, but I would rather to connect with somebody who can tell my why Hubspot decided to stop firing onCallerIdMatch[Success/Failed] functions after a week without any code change...

Re: Calling extension SDK is nightmare

kennedyp — Wed, 16 Jul 2025 16:46:32 GMT

Understood, @kubo_konecny! I recommend submitting to the Developer Feedback Tool -- this form is specifically intended to gather product feedback and ensure it reaches the right teams at HubSpot. For questions that require a response or resolution, you may find quicker assistance through HubSpot Support.