topic Exit intent not triggering until refresh in APIs & Integrations

Exit intent not triggering until refresh

CFeiler — Tue, 20 May 2025 18:50:44 GMT

Hello,

I have an exit intent on the /choose-plan page. I have segmented it so that I have query param tst_ab_var set to either A or B to sent to one of two places. My problem is that the exit intent is not shown on an exit when I am on the page choose-plan&tst_ab_var=B. Then when I refresh and do an exit intent it is triggered. I feel like it has to do with the query param not being read correctly until a refresh but the urls are the same so I feel like it should trigger.

Re: Exit intent not triggering until refresh

BérangèreL — Wed, 21 May 2025 09:05:32 GMT

Hi @CFeiler and welcome, we are so glad to have you here! 🤗

Thanks for reaching out to the HubSpot Community!

So that we help you the best we can, could you please share the link of the page and/or the code you are using for this?

I'd love to invite our Top Experts to share their experience: Hi @Anton, @sylvain_tirreau and @zach_threadint do you have any suggestions to share with @CFeiler, please?

Have a wonderful day and thanks so much in advance for your valuable contributions! ⭐
Bérangère

Re: Exit intent not triggering until refresh

sylvain_tirreau — Wed, 21 May 2025 13:59:45 GMT

Hello,

Can you give more details and context?