topic Re: Creating a Contact From JavaScript Tracking Code in APIs & Integrations

Creating a Contact From JavaScript Tracking Code

MLilien — Wed, 14 May 2025 21:17:23 GMT

Hi!

I manage multiple Hubspot workspaces. I have two separate apps connected to two separate workspaces and they both run the same Javascript to `identify` and `trackPageView`. In one of the workspaces, a new contact is created with this code (the desired behavior). In the other, the same code does not create a new contact.

The JavaScript being run is:

_hsq = window._hsq = window._hsq || []; _hsq.push(["identify", {email: email, first_name: name}]); _hsq.push(['trackPageView']);

I've verified that we're using the correct source url when including the JavaScript library and have also checked Chrome's network inspector to confirm that the `trackPageView` command is making a network request to Hubspot with the correct data.

Is there a setting somewhere that determines whether a contact is created or some setting that I should compare between the two workspaces to see what's different?
Thanks!

Re: Creating a Contact From JavaScript Tracking Code

BérangèreL — Thu, 15 May 2025 11:41:52 GMT

Hi @MLilien and welcome, it's a pleasure to have you here!

Thanks for asking the HubSpot Community!

I'd love to put you in touch with our Top Experts: Hi @stefen, @Indra and @Anton do you have suggestions to help @MLilien, please?

Have a lovely day and thanks so much in advance for your valuable contributions!
Bérangère

Re: Creating a Contact From JavaScript Tracking Code

BérangèreL — Thu, 29 May 2025 12:01:43 GMT

Hi @MLilien, just checking on you, do you still need help?

I have found for you this similar thread that you might want to take a look at "How to create new Contacts via Tracking API, but limit to certain pages?".

If you still need a hand, let's check with our Top Experts: Hi @sylvain_tirreau, @Teun and @Bortami, do you have tips to share with @MLilien, please?

Have a great day and thanks so much in advance for your help!
Bérangère

Re: Creating a Contact From JavaScript Tracking Code

sylvain_tirreau — Thu, 29 May 2025 13:23:39 GMT

Hi,

1) Do you have the correct portal on each site for each tracking code (the XXXXX in the code below)?

<script type="text/javascript" id="hs-script-loader" async defer src="//js-eu1.hs-scripts.com/XXXXX.js"></script>

See settings > Tracking & Analitycs > Tracking code for each portal.

2) Check your privacy policy (Settings > Privacy and consent): if you have a consent banner on one site and the user has not accepted the consent, the contact will not be created. You must have the same settings at this level on both portals.

3) Check in Settings > Tracking & analytics > Tracking code > Advanced tracking if you have the same settings and if there is no IP exclusion on one of the portals.

Are these initial checks producing results?