Contact not getting update & deals not getting create

AOjha65 — Thu, 08 May 2025 13:57:57 GMT

I am getting issue while using HubSpot api for Contact not getting update data on HubSpot while showing successful on Logger I have placed in code and deals not getting create.

And note that both issue I'm facing only on my test server but everything is working fine on local.

I spent around 3-4 hours to find the cause but I didn't found anything.

Anyone can help in this?

Thanks,

Ankit

Re: Contact not getting update & deals not getting create

RubenBurdin — Thu, 08 May 2025 14:29:22 GMT

Hi @AOjha65

I think it works like this:

1) If the API call logs “success” but no update appears in HubSpot, double‑check that your test server is calling the correct portal—test tokens often point to a sandbox or developer portal, which looks identical to production but holds a different dataset. Use GET https://api.hubapi.com/integrations/v1/me to confirm the portal ID and match it with what you see in the HubSpot UI(https://developers.hubspot.com/docs/api/private-apps).

2) Make sure the test server is sending non-null fields inside "properties" when updating contacts; HubSpot ignores updates that have empty strings or unchanged values without returning an error. Also, ensure you’re using PATCH /crm/v3/objects/contacts/{contactId} and not a method like POST, which would create instead of update (contacts API: https://developers.hubspot.com/docs/api/crm/contacts).

3) For deals: confirm the test server’s request is hitting POST /crm/v3/objects/deals with at least the required fields (e.g., dealname); again, successful status just means the payload was syntactically valid, not that the object was created as expected—HubSpot won’t error on minimal but incomplete fields unless they violate type constraints (deals API: https://developers.hubspot.com/docs/api/crm/deals).

4) Compare headers and payloads between local and test: is your test environment adding extra headers like Content-Type: application/x-www-form-urlencoded instead of application/json? Is it maybe behind a proxy that rewrites or delays requests? Run a diff between the working (local) and failing (test) logs and watch for subtle differences.

5) If you're using OAuth, confirm the test server hasn’t expired its token or cached an invalid one; HubSpot accepts expired tokens in headers but logs a “success” only at the transport level—check token freshness using GET /oauth/v1/access-tokens/{token} or switch to a Private App key for simplicity during testing.

6) Last resort: enable full request/response logging on your test server, post a sanitized payload and response here, and someone can spot the issue. This is almost always a case of either a) wrong portal, b) wrong method or property format, or c) token mismatch.

Ruben Burdin

Real-Time Data Sync Between any CRM or Database | Founder @Stacksync (YC W24)

topic Re: Contact not getting update & deals not getting create in APIs & Integrations

Contact not getting update & deals not getting create

Re: Contact not getting update & deals not getting create