topic Re: Why workflow action is not showing default option set while creating workflow using Custom Ac... in APIs & Integrations

Why workflow action is not showing default option set while creating workflow using Custom Action?

KPadhiyar — Thu, 24 Apr 2025 07:40:44 GMT

Hello, I have a custom workflow action for my public app that includes an option selection field. I've created the workflow using the V4 API, and while the workflow is successfully created in HubSpot, the select field doesn't display the selected value.

Workflow is working fine but I'm unable to change the option as well.

Can anyone help identify what the issue might be?

Thanks...

Re: Why workflow action is not showing default option set while creating workflow using Custom Ac...

Jaycee_Lewis — Thu, 24 Apr 2025 17:32:05 GMT

Hey, @KPadhiyar 👋 This one will be tough for the community to troubleshoot with you, I think. Here's what I'd do next to try to see if you narrow down coding issue vs. issue with the endpoint itself.
Try creating the workflow manually in the HubSpot portal where your app is installed and:

Add your custom workflow action and check if:
The select field shows the default option correctly
You can change the option as needed

This will help determine if the issue is specific to workflows created via the API, or if it's a problem with the custom action definition itself. If the manually created workflow works correctly, you'll have a strong case to take to Support as a platform functionality issue rather than a code issue.

Best,

Jaycee

Re: Why workflow action is not showing default option set while creating workflow using Custom Ac...

KPadhiyar — Fri, 25 Apr 2025 04:39:52 GMT

@Jaycee_Lewis I've resolved the issue yesterday. The issue is related to my code. I'm passing field value as an array but it requires as a string.

Re: Why workflow action is not showing default option set while creating workflow using Custom Ac...

Jaycee_Lewis — Fri, 25 Apr 2025 14:10:06 GMT

Hey @KPadhiyar! Thank you very much for taking the time to come back and let us know. — Jaycee