topic Re: historical Intercom data to Hubspot Service Hub in APIs & Integrations

historical Intercom data to Hubspot Service Hub

normtrainual — Mon, 04 Mar 2024 13:47:44 GMT

Hi. Aking if somebody has migrated historical Intercom conversation dat ato Hubspot Service Hub?

How?

Re: historical Intercom data to Hubspot Service Hub

Jaycee_Lewis — Tue, 05 Mar 2024 21:38:43 GMT

Hi, @normtrainual 👋 Looking at the documentation for Intercoms own integration, historical data can't be synced using it. It looks like you'll need to see if they have APIs you can access. And then either create an app or use a 3rd party connector to handle the middleware. We'll leave this open in case any of our community members have a specific solution or suggestion they can share.

Best,

Jaycee

Re: historical Intercom data to Hubspot Service Hub

normtrainual — Wed, 06 Mar 2024 15:23:42 GMT

Hi Jaycee_Lewis. I may not have explained my need very well.

Our team would like to import historical conversations from Intercom to Hubspot when we migrate off from Intercom.

Will you ask data engineers at Hubspot if there is a recommended approach to doing this?

Re: historical Intercom data to Hubspot Service Hub

AReids — Thu, 09 May 2024 10:56:37 GMT

Consider using a migration service called Help Desk Migration. It transfers data automatedly via API - more details you can find here - https://help-desk-migration.com/intercom-to-hubspot-service-hub-migration/ ( https://ecosystem.hubspot.com/marketplace/apps/marketing/data-management/help-desk-migration )

It might be helpful

Re: historical Intercom data to Hubspot Service Hub

Palmer — Sat, 15 Mar 2025 22:24:46 GMT

For anyone else looking to migrate historical data from Intercom into Hubspot, you can do that using https://zentesimal.com/.

We have migrated more than 40k contacts and 1m conversations for several clients. Happy to help!