topic Re: Is it possible to take a Ticket information by API response? in APIs & Integrations

Is it possible to take a Ticket information by API response?

DanielDPAltra — Thu, 09 Jan 2025 07:30:46 GMT

I'm creating via form, a ticket, when created, the API gives a success response, a number, so is it possible to make an API search with that number (

)

- If achieving the desired functionality is not possible, which approach would be better:

Searching for a ticket by a specific field (e.g., email) and filtering it by the most recently created entry?
Or creating a webhook that provides the ticket ID or related information to fetch the corresponding ticket?

Thanks, 🙂

Re: Is it possible to take a Ticket information by API response?

DanielDPAltra — Thu, 09 Jan 2025 09:26:37 GMT

? I don't untherstandhow to do it. With that API response where do I use that number, where do I search or introduce that number given.

Re: Is it possible to take a Ticket information by API response?

DanielDPAltra — Thu, 09 Jan 2025 09:49:06 GMT

Sorry, it was a stupid print I had with a timestamp, it was not the api response, now I found it, i was printing all except the api response hahahaha.
Sorry 🙂