topic Inbound calling app Beta - usesCallingWindow setting doesn't work in APIs & Integrations

Inbound calling app Beta - usesCallingWindow setting doesn't work

JeroenCloudCTI — Thu, 05 Dec 2024 10:06:17 GMT

Hi all,

I found out about the Beta feature of enabling the calling SDK to also take inbound calls. This page explains that the app will be in a separate window by default, but that it's also possible to have it as a widget on the Hubspot site:

I've added the usesCallingWindows setting to my app (set to false), but it is still opened in a separate window.

This setting does not seem to be working, am I missing something?

Here are my current app settings:

Re: Inbound calling app Beta - usesCallingWindow setting doesn't work

Jaycee_Lewis — Fri, 06 Dec 2024 15:59:44 GMT

Hey, @JeroenCloudCTI 👋 One question — did you go into your portal and join the Beta — Receive Inbound Calls via Calling Apps in HubSpot?

Talk soon! — Jaycee

Re: Inbound calling app Beta - usesCallingWindow setting doesn't work

JeroenCloudCTI — Mon, 09 Dec 2024 08:33:07 GMT

Hi @Jaycee_Lewis, yes I did!
It enabled me te open my calling app from the inbound call button where that wasn't possible before, so the beta seems to be working.
It's just that the windows cannot be made a widget like before anymore.