topic Integration Leads - Website to HubSpot Inbox in APIs & Integrations

Integration Leads - Website to HubSpot Inbox

CPaillet — Thu, 07 Nov 2024 20:44:32 GMT

Hello,

I have integrated the Hubspot integration code but it does not seem to be populating from our website into our inbox.

<script type="text/javascript" id="hs-script-loader" async defer src="//js.hs-scripts.com/47525911.js"></script>

We are using Wordpress as a CMS.

For example, on each page of our website, users can put in their Name

Subject

Message

- When the data is inputed by users, it does not show in our inbox or email.

How do we make it show this populates?

Re: Integration Leads - Website to HubSpot Inbox

HMir — Fri, 08 Nov 2024 11:04:12 GMT

@CPaillet wrote:
Hello,

I have integrated the Hubspot integration code but it does not seem to be populating from our website into our inbox.


<script type="text/javascript" id="hs-script-loader" async defer src="//js.hs-scripts.com/47525911.js"></script>


We are using Wordpress as a CMS.

For example, on each page of our website, users can put in their Name
Email
Subject
Message
- When the data is inputed by users, it does not show in our inbox or email.

How do we make it show this populates?

Hey Make sure your form is correctly set up in HubSpot and properly associated with your website and ensure the HubSpot embed code is placed correctly in your WordPress theme or settings to load on every relevant page where the form is displayed. If you are using a non-HubSpot form on your website, you may need to use HubSpot's form capture tool to sync the submissions.

Re: Integration Leads - Website to HubSpot Inbox

CPaillet — Thu, 14 Nov 2024 17:22:03 GMT

Hello!

Yes, I we have embedid the hubspot code into every single page on our website and it says that it has successfully synced with our code. Our dev team can not understand why it it is not firing via our website. It just is not populating inside of our inbox after the code synced.