topic Re: Fetching Call Recording Over API in APIs & Integrations

Fetching Call Recording Over API

OMoshe — Thu, 29 Aug 2024 05:42:10 GMT

Hi,

I'm developing an Hubspot app.
The app has an endpoint that is being triggered each time a call finished. The endpoint gets the callId from the workflow.
I want my API to download the call recording from hubspot in order to analyze it.
How can I download the recording video over API call?

Re: Fetching Call Recording Over API

coldrickjack — Thu, 29 Aug 2024 07:53:51 GMT

Hi @OMoshe,

The recording of a call is stored in a property called "hs_call_recording_url". You can retrieve this by calling GET /crm/v3/objects/calls?properties=hs_call_recording_url.

For example:

GET https://api.hubapi.com/crm/v3/objects/calls?properties=hs_call_recording_url RESPONSE { "results": [ { "id": "31995747272", "properties": { "hs_call_recording_url": "https://api.twilio.com/2010-04-01/Accounts/AC890b8e6fbe0d989bb9158e26046a8dde/Recordings/RE3079ac919116b2d22", "hs_createdate": "2024-08-29T07:47:31.162Z", "hs_lastmodifieddate": "2024-08-29T07:47:31.769Z", "hs_object_id": "31995747272" }, "createdAt": "2024-08-29T07:47:31.162Z", "updatedAt": "2024-08-29T07:47:31.769Z", "archived": false } ] }

This documentation might also be helpful in better understanding how to interface with the Call object.

I hope this helps!

Jack

Re: Fetching Call Recording Over API

OMoshe — Thu, 29 Aug 2024 11:20:18 GMT

Hi Jack,

Thank you for the answer.
I have 2 issues with that solution:
1. I've been informed that the "hs_call_recording_url" field will be deprecated on Sep 30th.
2. This url is not authenticacted, and in order to download the video I need another authentication with the recording provider (zoom / twilio etc..). How can I overcome this?

Thanks,
Or

Re: Fetching Call Recording Over API

OMoshe — Sun, 01 Sep 2024 08:07:26 GMT

Re: Fetching Call Recording Over API

Federico_Hubspo — Thu, 31 Oct 2024 15:38:42 GMT

Hello !

I have the same problem. I don't want just the URL https://api-na1.hubspot.com/recording/auth/provider/hublets/v1/external-url-retriever/getAuthRecording/portal/5119927/engagement but an URL or a solution to download directly the .WAV.

Is there and answer to this problem ?

Thank you !